Lizbeth Ramos
Business Administration And Leadership
Grandville,MI
Summary
Organized and reliable candidate with over 15 years of customer service experience. Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Currently looking to leverage background and expertise to take next career step.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Genetic Counselor Assistant
Spectrum Health Hospital
Grand Rapids, MI
01.2017 - Current
- Work with labs, insurance companies and patients to determine coverage and out-of-pocket expenses.
- Coordinate genetic testing.
- Attend trainings, staff meetings and professional development seminars, enhancing performance and supporting departmental goals.
- Maintain comprehensive patient files according to program standards and physician requests.
- Manage caseload of 30-35 patients with substance dependence.
- Resolve problems, improve operations and provide exceptional service.
Patient Service Representative, Sr.
Spectrum Health Hospital
Grand Rapids, MI
05.2014 - 01.2017
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used EPIC to schedule appointments.
- Planned, developed and implemented strategies to convey information with key decision makers.
- Offered simple, clear explanations to help patients and families understand hospital policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Assistant Banking Center Manager
Bank Of America, N.A.
Wyoming, MI
05.2014 - 11.2014
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Recruited and hired talent for operations and service delivery and managed branch offices by mentoring and cross-training new leadership and associates as part of succession planning.
- Prepared, sorted and distributed various reports to appropriate branches.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
Sales and Service Specialist
Bank Of America, N.A.
Grand Rapids, MI
09.2008 - 09.2010
- Maintained up-to-date knowledge of branch sales, payment policies and security standards.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in checking and credit card products.
- Provided exceptional services and pleasant banking experiences to customers.
- Answered customer questions about products and services.
- Processed accurate credit, debit, check and cash sales transactions for more than 250 customer orders per day.
- Developed strong rapport with customers and created positive impression of business.
Teller
Bank Of America, N.A.
Grand Rapids, MI
10.2007 - 09.2008
- Educated customers on use of banking website and mobile apps.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Processed customer transactions promptly, minimizing wait times.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
Bachelor of Science - Business Administration And Leadership
Cornerstone University
Grand Rapids, MI 09.2018 - 05.2022
Skills
Timesheet processing
Administrative tasks
Relationship building
Business Management
Business administration
Operations oversight
Growth planning
Procedure implementation
Research and analysis
Financial administration
Business planning
Operations management
Timeline
Bachelor of Science - Business Administration And Leadership
Cornerstone University
09.2018 - 05.2022
Genetic Counselor Assistant
Spectrum Health Hospital
01.2017 - Current
Patient Service Representative, Sr.
Spectrum Health Hospital
05.2014 - 01.2017
Assistant Banking Center Manager
Bank Of America, N.A.
05.2014 - 11.2014
Sales and Service Specialist
Bank Of America, N.A.
09.2008 - 09.2010
Teller
Bank Of America, N.A.
10.2007 - 09.2008