Lizbeth Torres
Waller,TX
Summary
Dedicated Restaurant Professional experienced in delivering exceptional customer service in fast-paced settings. Achieved customer satisfaction through effective communication with kitchen staff and meticulous attention to special requests. Focused on fostering long-term loyalty by maintaining cleanliness standards and supporting team collaboration during training of new staff.
Overview
3
3
years of professional experience
Work History
Server
Gabby’s Grill Tex-Mex And Seafood
Waller, Tx
06.2023 - Current
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Greeted guests warmly upon arrival to create a welcoming atmosphere. and provided menus.
- Recommended desserts, appetizers, and specialty drinks to increase sales and enhance customer dining experience.
- Check food before serving it to customers.
- Monitored customer satisfaction with meals, addressing concerns promptly to ensure a positive dining experience.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Cleaned tables thoroughly to prepare for incoming customers. and chairs to prepare the dining area for the next customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Trained new servers on service standards and menu knowledge to enhance team performance.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Stayed informed about daily specials, new menu items, promotions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Took reservations and to-go orders to streamline the process for both customer and restaurant.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Education
Waller High School
Waller, TxSkills
- Table service
- Order accuracy
- Beverage preparation
- Menu memorization
- Reservation management
- POS systems
- Customer service
- Safe food handling
- Food safety
- Cleanliness protocols
- Supply restocking
- Multitasking and organization
- Cash handling
- Team collaboration
- Team member support
- Communication skills
- Professional appearance
Affiliations
- Pilates class
- Walking
- Shopping
- Traveling
References
References available upon request.
Languages
- English
- Spanish
Timeline
Server
Gabby’s Grill Tex-Mex And Seafood
06.2023 - Current
Waller High School