Deysi Rebollar
Chicago,Illinois
Summary
Dedicated Customer Service Specialist motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Skilled to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
7
7
years of professional experience
Work History
Sales and Customer Service Agent
Allstate Insurance Agency
River Grove, Illinois
08.2019 - Current
- Evaluated leads from multiple sources, including direct referrals, lead databases, and cold calling.
- Regularly met with both current and potential clients to assess their insurance requirements and propose tailored coverage options
- Enhanced sales performance by accurately determining clients' needs and providing appropriate insurance options.
- Consistently achieved and surpassed sales targets
- Successfully resolved client issues while keeping their accounts current and accurate.
Cashier
El Paisa Tire Shop
Chicago, Illinois
03.2017 - 08.2019
- Handled phone inquiries and assisted customers in locating desired tire sizes
- Maintained a clean work area
- Efficiently fulfilled custom orders for Wheels based on customer preferences.
- Handled payment transactions efficiently, issuing receipts for cash or card transactions.
- Assisted customers in finding satisfactory resolutions to their concerns
- Issued credits for future service use.
Education
GED -
Wilbur Wright College
Chicago, ILSkills
- Customer service abilities
- Problem-solving skills
- Inbound and Outbound Calling
- Complaint resolution
- Flexible Schedule
- Schedule Management
- Internet savvy
- Appointment Scheduling
- Positive Attitude
- Office equipment proficiency
- Microsoft Office Suite
Languages
English
Professional
Spanish
Professional
Timeline
Sales and Customer Service Agent
Allstate Insurance Agency
08.2019 - Current
Cashier
El Paisa Tire Shop
03.2017 - 08.2019
GED -
Wilbur Wright College
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