Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lizbeth Villa

Cuero,TX

Summary

Dynamic Cabinet Sales Specialist at Lowe's Home Improvement with a proven track record in design consultation and exceptional customer service. Adept at enhancing customer satisfaction through effective problem-solving and strong communication skills. Successfully collaborated with teams to improve service efficiency, leading to increased customer retention and positive feedback.

Developed expertise in sales and customer service within fast-paced retail environment, focusing on design solutions. Skilled in product knowledge, client consultations, and closing sales. Looking to transition into new field where these transferrable skills can drive success and foster customer satisfaction.

Overview

3
3
years of professional experience

Work History

Cabinet Sales Specialist

Lowes Home Improvement
Victoria, TX
08.2023 - Current
  • Assisted customers in selecting cabinetry solutions tailored to individual needs and preferences.
  • Collaborated with design teams to create functional and aesthetically pleasing kitchen layouts.
  • Provided product knowledge on various cabinet styles, materials, and finishes to enhance customer experience.
  • Managed inventory levels of cabinetry products to ensure availability and timely restocking.
  • Conducted follow-up calls with customers post-purchase to ensure satisfaction and gather feedback.
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and repeat business.
  • Handled escalated issues with professionalism, maintaining composure under pressure to achieve resolutions.
  • Educated customers on product features and benefits, promoting informed purchasing decisions.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Barista

Stir
05.2023 - 07.2023
  • Crafted high-quality beverages, adhering to recipes and presentation standards.
  • Provided exceptional customer service, addressing inquiries and ensuring satisfaction.
  • Assisted in training new baristas on beverage preparation and customer interaction skills.
  • Collaborated with team members to streamline service during peak hours, enhancing efficiency.
  • Implemented daily cleaning schedules to maintain hygiene standards in work area.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Mixed and served beverages following established recipes and customer preferences.
  • Assisted in inventory management, tracking stock levels to prevent shortages.
  • Served high customer volumes during special events, nights, and weekends.

Bakery and Deli

HEB Grocery Store
06.2022 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Operated mixers and ovens to produce high-quality baked goods consistently.
  • Produced consistently high-quality baked goods for customers.
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Improved bakery sales by creating innovative cake designs for holidays and special events.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.

Education

High School Diploma -

Gonzales High School
Gonzales, TX
05-2025

Skills

  • Design consultation
  • Industry trends awareness
  • Customer service
  • Time management
  • Cross-selling
  • Teamwork and collaboration
  • Friendly and helpful
  • Honest and dependable
  • Reliable and responsible
  • Problem-solving abilities
  • Strong communication and interpersonal skills
  • Adaptable and flexible

Languages

Spanish
Native or Bilingual

Timeline

Cabinet Sales Specialist

Lowes Home Improvement
08.2023 - Current

Barista

Stir
05.2023 - 07.2023

Bakery and Deli

HEB Grocery Store
06.2022 - 12.2022

High School Diploma -

Gonzales High School

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