Lizet Ramos
Administrative Assistant/Sales/Customer Service
Conroe,TX
Summary
Dynamic Bilingual Customer Service Representative with 10 years of experience handling incoming calls, resolving customer issues, inputting orders and processing shipments. English speaker and fluent in Spanish. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices. Successful Owner Loyalty Manager with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.
Overview
11
11
years of professional experience
Work History
Accounts Payables
Tom Peacock Nissan
Houston, TX
08.2021 - 02.2022
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Managed invoices for new materials and parts.
Owner Loyalty Manager
Sterling McCall Nissan
Sugarland, TX
10.2015 - 08.2017
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Trained and motivated employees to perform daily business functions, including customer service and sales.
Bussiness Development Center (BDC)
Tom Peacock Nissan
Spring , TX
05.2013 - 07.2015
- Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
- Prepared purchased vehicles and completed final delivery checks.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
Customer Service Agent
Woodlands Financial Services
The Woodlands, TX
01.2012 - 07.2014
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Contacted clients to verify account information and maintain accuracy, resulting increase in client satisfaction.
Cashier/Food Runner
Buffalo Wild Wings
Conroe, TX
08.2008 - 11.2009
- Confirmed speed of service for all food orders while minimizing errors and complaints.
- Organized dining area based on reservations, minimizing waiting times.
- Refilled condiments on each table when running low.
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
Cashier Manager
Texas Hair Team
Conroe, TX
07.2008 - 11.2009
- Quickly and accurately counted drawers at start and end of each shift.
- Planned and prepared work schedules to assign 12-member team to specific tasks.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Bui-Yah-Kah
The Woodlands Mall
The Woodlands, TX
02.2007 - 03.2008
- Solved customer challenges by offering relevant products and services.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in drawers at beginning and end of each shift.
Education
High School Diploma -
Conroe High School
Conroe, TX05-2007
Skills
- Business Development
- Client Service
- Business administration
- Excellent work ethic
- Teamwork
- Computer skills
- Cash Handling
- Staff Supervision
- Customer Relations
- Payment Processing
- Accounts Payable
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Accounts Payables
Tom Peacock Nissan
08.2021 - 02.2022
Owner Loyalty Manager
Sterling McCall Nissan
10.2015 - 08.2017
Bussiness Development Center (BDC)
Tom Peacock Nissan
05.2013 - 07.2015
Customer Service Agent
Woodlands Financial Services
01.2012 - 07.2014
Cashier/Food Runner
Buffalo Wild Wings
08.2008 - 11.2009
Cashier Manager
Texas Hair Team
07.2008 - 11.2009
Bui-Yah-Kah
The Woodlands Mall
02.2007 - 03.2008
High School Diploma -
Conroe High School
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