Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lizeth Corona

El Paso,Texas

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server/bartender

Longhorn Icehouse
01.2023 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Inspected dishes and utensils for cleanliness.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Server

Golden Corral
08.2019 - 03.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Documented orders accurately to track sales and properly bill guests.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
  • Removed rubbish from trash receptacles, disposing of waste in specified areas to eliminate risk of pests.
  • Treated stains and damaged areas to restore value.
  • Removed trash, debris and other waste materials from premises.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Wrapped, boxed and weighed bakery department products.

Cashier

Dairy Queen
02.2016 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Trained newly hired employees on routine tasks and customer service.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Assisted with preparing salads and cold food items.
  • Delivered special orders to waiting vehicles and tables to promote specialized service.
  • Made change and returned correct cash and coin to patrons.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Processed orders on POS system and accepted cash and charge payments.
  • Collaborated with team members to quickly fill large orders and serve large parties.

Education

High School Diploma -

Americas High School
El Paso, TX
2017

Skills

  • Special Dietary Requirements
  • Sales Expertise
  • Identification Requirements
  • Anticipating Guest Needs
  • Taking Reservations
  • Food Sales and Promotion
  • Server Training
  • Cool Under Pressure
  • Waiting Tables
  • Menu Memorization
  • Natural Leadership
  • To-Go Order Preparation
  • Order Accuracy
  • Cash Handling
  • Dessert Preparation
  • Sales Techniques
  • Customer Service and Rapport

Certification

  • First Aid/CPR Certified
  • TABC
  • Food Handlers

Languages

Spanish
Full Professional
English
Full Professional
american sign language
Elementary

Timeline

Server/bartender

Longhorn Icehouse
01.2023 - 04.2023

Server

Golden Corral
08.2019 - 03.2021

Cashier

Dairy Queen
02.2016 - 10.2017

High School Diploma -

Americas High School

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Lizeth Corona