Lizeth D Cortez
Dalton,GA
Summary
Detail-oriented professional with experience across educational administration, sales, customer service, marketing and manufacturing operations. Proven ability to manage admissions and compliance processes, front-desk administration, financial transactions, and sensitive data with accuracy and discretion. Adept at building strong relationships with students, families, and customers through clear communication and bilingual support. Demonstrates strong work ethics, adaptability across roles, and a consistent commitment to organizational efficiency, customer satisfaction, and regulatory compliance.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Cali Bowls
Dalton , GA
05.2026 - Current
- Supervised barista team during peak hours, ensuring efficient service delivery.
- Trained new baristas on beverage preparation and adherence to customer service standards.
- Thrived in a fast-paced environment, multi-tasking to craft high-quality Acai bowls, Smoothies, and specialty drinks during rush hours.
- Assisted customers with menu selections while accommodating special dietary needs.
- Resolved customer complaints promptly to uphold company values and reputation.
- Implemented store policies to enhance customer satisfaction and safety procedures.
- Managed inventory and restocked supplies to sustain operational flow.
- Ensured cleanliness and organization of the workspace and equipment.
- Collaborated with management to improve daily workflow and staffing needs.
- Performed opening duties such as setting up for the daily operations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
School Admission & Receptionist
Dalton Institute of Esthetics and Cosmetology
Dalton, GA
09.2025 - 01.2026
- Managed the end-to-end student enrollment process in strict accordance with state and federal educational regulations.
- Functioned as the primary point of contact and receptionist, handling front-desk operations such as high-volume appointment scheduling, interview coordination, and student check-out procedures.
- Acted as a liaison between the institution and incoming students, ensuring a seamless transition by providing clear communication on program requirements and institutional standards.
- Maintained organizational efficiency through meticulous document filing, bookkeeping, and secure transmission of sensitive data via fax and digital platforms.
- Managed social media accounts, creating and scheduling content across multiple platforms.
Sales Professional
Aarons Rental
Dalton, GA
05.2025 - 09.2025
- Generated new business by developing marketing initiatives, performing prospect calls, and networking referrals.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Assisted customers in selecting rental items based on their needs and preferences.
- Processed rental agreements and ensured compliance with company policies.
- Managed administrative tasks, such as accurately inputting customer information and filling private customer info.
- Daily utilization of bilingual skills.
Machine Operator
Marketing Alliance Group
Dalton, GA
08.2024 - 05.2025
- Adjusted machine settings for varying material thickness, ensuring precision cuts while adhering to safety protocols.
- Operated computer/Zund machine, verifying job file and material alignment to fulfill consumer specifications.
- Unloaded completed products and organized them for shipping or further processing, ensuring timely delivery.
- Maintained clean and organized workspace, adhering to company safety standards.
CASHIER
BEALLS OUTLET
11.2023 - 08.2024
- Managed cash and supported customers on the floor to enhance shopping experience.
- focusing on building connections with repeat customers and ensuring customer satisfaction.
- Resolved customer questions and complaints professionally to maintain satisfaction.
- Balanced cash drawer at shift start and end while cross-training in multiple roles to increase operational flexibility.
Education
Diploma -
Dalton High School
Dalton, ga05-2023
Skills
- POS System operation
- Cash management
- Customer Engagement
- Customer Satisfaction
- Sales Strategy
- Meeting deadlines
- Policy and procedure adherence
- Conflict resolution
- Multi-tasking strength
- Teamwork and collaboration
- Written and Oral communication skills
- Phone etiquette
- Bilingual : English/ Spanish
- Goal Oriented
Timeline
Barista Shift Supervisor
Cali Bowls
05.2026 - Current
School Admission & Receptionist
Dalton Institute of Esthetics and Cosmetology
09.2025 - 01.2026
Sales Professional
Aarons Rental
05.2025 - 09.2025
Machine Operator
Marketing Alliance Group
08.2024 - 05.2025
CASHIER
BEALLS OUTLET
11.2023 - 08.2024
Diploma -
Dalton High School