Lizeth Maya
Franklinville,NC
Summary
Capable Patient Representative dedicated to provide support for patients in need of reliable information regarding medication refills, appointment scheduling, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence messages. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Atrium Health Wake Forest Baptist
Asheboro, NC
06.2022 - Current
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Managed patient scheduling and rescheduling.
- Managed daily staff assignments and patient scheduling to guarantee clinic coverage and flow.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Scheduling Specialist
Randolph Health
Asheboro, NC
03.2020 - 06.2022
- Improved scheduling efficiency by streamlining processes and implementing new software tools.
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Called customers to coordinate schedules and set appointments.
- Answered phone calls and answered questions from potential customers.
- Set up and updated Meditech accounts with latest information.
Print Operator
Brisco Apperal Co.
Ramseur, NC
06.2019 - 03.2020
- Improved print quality by performing regular maintenance on printing equipment and identifying technical issues.
- Efficiently managed print jobs for timely completion, prioritizing tasks based on deadlines and client requirements.
- Streamlined production processes by implementing efficient workflow strategies.
- Ensured consistent print results by calibrating printers, adjusting settings, and conducting quality checks frequently.
- Operated various printing machines proficiently to produce high-quality printed materials across multiple formats including brochures, business cards, and banners.
Education
Associate of Arts - Graphic Design
Randolph Community College
Asheboro, NC05.2019
Skills
- Meditech/Epic Coding Understanding
- Patient Greeting
- Appointment Scheduling
- HIPAA Compliance
- Spanish Fluency
- Adaptability and Flexibility
- Time Management
- Critical Thinking
Timeline
Patient Service Representative
Atrium Health Wake Forest Baptist
06.2022 - Current
Scheduling Specialist
Randolph Health
03.2020 - 06.2022
Print Operator
Brisco Apperal Co.
06.2019 - 03.2020
Associate of Arts - Graphic Design
Randolph Community College