Lizette Ayala
Minneola,FL
Summary
Proficient in the following software and operation of office machines: Medical manager, Sunrise Programming, Excel, Outlook, PowerPoint, internet research, copier, fax, scanner. Knowledge of HIPPA and OSHA standards. Bilingual (English and Spanish). Excellent ability to learn at a fast pace and meet the company's standards/expectations. Ability to take accurate phone messages and deliver messages promptly. Reputation for dependability, honesty, dedication, and enthusiasm. Good customer-relations background.
Overview
13
13
years of professional experience
Work History
Retinal Imaging Technician
Icare Health Solutions
01.2024 - Current
- Educate and set appropriate patient expectations regarding the purpose and screening process
- Capture retinal images of the eyes of diabetic patients using an automatic digital camera
- Upload and transmit patient images and reports through an online portal during or immediately after each screening
- Travel to screening locations, perfumes screening prep, wrap up duties as outlined
- Collaborate with remote team members and management as well as screening location staff
- Work with a variety of patients in a physicians office setting and their homes.
Implementation Specialist
BlackWireSova
11.2022 - 01.2024
- Helped clients better understand company software called One Talk
- Collect data and create appropriate project documentation on a whiteboard
- Train Clients to use Yealink phone system
- Ensure the entire installation process is smooth and clients have a positive experience.
Resolution Coordinator / Dispatch
Walmart Stores
03.2022 - 11.2022
- Communicate with truck drivers to verify arrival time, departure time and trailer ID for their designated route and enter information in the Transportation Management Data System
- Request new routes and accommodating route changes from dispatch when necessary
- Exceed metrics for average handle time and customer satisfaction surveys every month in a high call volume contact center
- Work independently and collaboratively
- Answer phone calls in a timely and professional manner
- Share information effectively, communicate with team members and management.
Fulfillment Associate / CSR
Amazon Inc.
11.2018 - 03.2022
- Inbound associate trusted by operations to meet and perform above rate in times
- Trailer Dock and Release associate trusted with safety critical process
- Provide excellent customer service for our fulfillment of sales
- Inventory updates and data entry with specific details of packages/orders.
Medical Assistant
Keller & Goodman MD PA
01.2018 - 02.2019
- Answer incoming calls
- Record & update patient information
- Maintain medical records
- Send and receive correspondence effectively
- Prep patient for exam
- Measure and record patients vitals
- Call in and refill patients prescriptions.
Patient Care Technician
South Lake Hospital
05.2011 - 02.2013
- Performs general patient care to patients
- Assisted patients with hygiene, mobility, and nutritional needs
- Provided routine treatment and maintained a safe and clean environment
- Catheter insertion, catheter care, monitor blood pressures, routine vitals
- Daily blood draws
- Report unusual findings to R.N
- Transport and discharge patients
- Document per unit specific policies and guidelines
- EKG's
- Check patient blood sugar as needed.
Education
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
Work Preference
Work Type
Full TimeWork Location
RemoteHybridTimeline
Retinal Imaging Technician
Icare Health Solutions
01.2024 - Current
Implementation Specialist
BlackWireSova
11.2022 - 01.2024
Resolution Coordinator / Dispatch
Walmart Stores
03.2022 - 11.2022
Fulfillment Associate / CSR
Amazon Inc.
11.2018 - 03.2022
Medical Assistant
Keller & Goodman MD PA
01.2018 - 02.2019
Patient Care Technician
South Lake Hospital
05.2011 - 02.2013
Similar Profiles
TOM SUMALIPAOTOM SUMALIPAO
Utilization Review Nurse at iCare Health SolutionsUtilization Review Nurse at iCare Health Solutions
Sue PortobancoSue Portobanco
Scheduler/Insurance Verification at iCare Health SolutionsScheduler/Insurance Verification at iCare Health Solutions
Samoni BrownSamoni Brown
Diabetic Retinal Technician at Icare Health SolutionsDiabetic Retinal Technician at Icare Health Solutions