Stephanie Naranjo
Corpus Christi
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
11
11
years of professional experience
Work History
Lead HEDIS Retinal Technician/HEDIS Coordinator
Icare Health Solutions
Texas
01.2023 - 10.2025
- Conducted diabetic retina screenings at medical offices and residential facilities in Corpus Christi and San Antonio, Texas.
- Executed timely image uploads to ensure project deadlines were met.
- Executed image uploads of physicians utilizing cameras to the diagnostic services portal.
- Executed outreach initiatives to schedule annual exams for members.
- Processed confidential patient information with care. Assisted members in understanding the significance of eye care exams and the advantages of preventative services.
- Managed scheduling and updated appointments for Florida and Texas on Quickbase.
- Identified gaps and facilitated closure through targeted support initiatives.
- Assisted with interview processes for new hires. Supported onboarding activities and scheduled in-field training sessions. Provided guidance during educational overviews.
- Facilitated HEDIS operations management team activities and executed additional assigned responsibilities.
- Trained new staff on equipment handling, safety measures, and operational procedures.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Collaborated with team members to ensure compliance with safety protocols and standards.
- Oversaw scheduling and technical performance of company programs to ensure operational efficiency.
- Perform program risk management and manage escalation of program issues
Program Manager
Angie’s Home Health
Corpus Christi, TX
09.2020 - 01.2023
- Oversaw daily operations, ensuring compliance with health standards and regulations.
- Managed staff scheduling, optimizing resource allocation for efficient service delivery.
- Implemented training programs to enhance employee skills and improve patient care quality.
- Collaborated with healthcare professionals to evaluate and refine patient care plans.
- Developed operational procedures that streamlined workflows and increased team productivity.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Coordinated cross-functional teams to streamline communication and enhance collaboration.
- Developed project timelines and budgets, monitoring progress against established goals.
- Implemented risk management strategies to identify and mitigate potential project issues.
- Facilitated regular status meetings, providing updates to stakeholders on project milestones.
- Established best practices for project documentation, enhancing transparency and accountability.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
ER Unit Secretary/Project Manager
Christus Spohn Hospital
Corpus Christi, TX
01.2015 - 09.2020
- Managed patient intake and registration processes, ensuring accurate and timely data entry.
- Coordinated communication between medical staff and patients to streamline workflow.
- Maintained electronic health records, adhering to confidentiality standards and accuracy protocols.
- Assisted in scheduling appointments and procedures to optimize unit operations.
- Implemented risk management strategies to identify, assess, and mitigate potential issues.
- Streamlined communication processes among team members to enhance collaboration and efficiency.
- Analyzed project performance metrics to drive continuous improvement initiatives.
- Established best practices for project documentation and reporting standards across teams.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Facilitated clear communication of roles and expectations to project managers.
- Directed program communications with key stakeholders, project sponsors, project managers, and the program team.
Education
Patient Care Technician
Kaplan College
Corpus Christi, TX05.2012
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Project tracking
- Relationship building
- Strategic planning
- Schedule management
- Client relations
- Customer relations
- Staff management
- Work flow planning
- Advanced problem solving
- Budgeting and forecasting
- Risk management
- Document management
- Budget control
- Cross-functional collaboration
- Contract management
- Coaching and mentoring
- Processes and procedures
- Conflict management
- Data analysis
- Project closure
- Team bonding
- Productivity improvement
- Inventory control
- Performance improvements
- Problem-solving
- Detail-oriented
- Team leadership and direction
- Decision-making
- Project coordination
- MS office applications
- Policy and procedure improvements
- Program leadership
- Training and development
- Critical thinking
- Interpersonal skills
- Work Planning and Prioritization
- Operations management
- Good judgment
- Scheduling and planning
- Data entry
- Discretion and confidentiality
- Schedule coordination
- Presenting ideas and plans
- Event planning
- Project assistance
- Professional networking
Timeline
Lead HEDIS Retinal Technician/HEDIS Coordinator
Icare Health Solutions
01.2023 - 10.2025
Program Manager
Angie’s Home Health
09.2020 - 01.2023
ER Unit Secretary/Project Manager
Christus Spohn Hospital
01.2015 - 09.2020
Patient Care Technician
Kaplan College