Lizette Breban Rivera
Philadelphia,PA
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
24
24
years of professional experience
Work History
Sales Associate
Ross Dress For Less
08.2022 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed over 30 returns, exchanges, and refunds daily following store policy.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
MCX Exchange
08.2021 - 08.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assisted military personnel and their families in their purchasing decisions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Prime Customer Support
Amazon
11.2019 - 08.2021
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at first point of contact whenever possible.
- Ensured exceptional customer service by promptly addressing customer inquiries and processing replacements for out-of-stock items.
- Efficiently picked and staged customer orders, maintaining high accuracy and order fulfillment standards.
- Achieved high levels of customer retention by consistently delivering outstanding support experiences.
Sales Associate
Salvation Army
01.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Office Assistant
Smith's Nursery
01.2014 - 12.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Greeter
Security Monitor
02.2011 - 12.2013
- Provided hospitality and security services to homeless individuals, including serving meals and distributing hygiene products.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Enhanced customer satisfaction by providing friendly and efficient service upon entry.
Data Entry / Data Owner
Mariana Bracetti Academy
01.2010 - 01.2011
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed student enrollment applications and translated IEPs between English and Spanish.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Student Support / Data Entry
Mariana Bracetti Academy
01.2005 - 01.2010
- Entered student data into the School Administrative Student Information System (SASI), recorded attendance, and assisted with disciplinary actions. - Assisted in building student and master schedules.
Assistant Teacher
Mariana Bracetti Academy
01.2001 - 01.2005
- Administered standardized tests to English Language Learners (ELL) and modified lesson plans to support their needs. - Maintained communication with parents regarding student progress and attendance.
Youth Supervisor
LNESC
- Supervised work-ready teenagers in a summer youth program, ensuring adherence to schedules and tasks. - Prepared timesheets and managed weekly attendance records.
Education
GED -
Skills
- Customer Service
- Teamwork and Collaboration
- Office Management
- Organizational Skills
- Goal-Oriented
- Stock management
- Sales expertise
- Cash Handling
- Multilingual Proficiency
- Cross-cultural communication
- Transcription abilities
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Ross Dress For Less
08.2022 - 07.2024
Sales Associate
MCX Exchange
08.2021 - 08.2022
Prime Customer Support
Amazon
11.2019 - 08.2021
Sales Associate
Salvation Army
01.2017 - 01.2019
Office Assistant
Smith's Nursery
01.2014 - 12.2016
Greeter
Security Monitor
02.2011 - 12.2013
Data Entry / Data Owner
Mariana Bracetti Academy
01.2010 - 01.2011
Student Support / Data Entry
Mariana Bracetti Academy
01.2005 - 01.2010
Assistant Teacher
Mariana Bracetti Academy
01.2001 - 01.2005
Youth Supervisor
LNESC