Lizette Contreras
Irving
Summary
Accomplished Customer Service Representative with a proven track record at VCA Hospitals, adept in handling high-stress situations and resolving customer complaints to enhance loyalty. Expert in customer support and Microsoft Excel, I excel in strategic decision-making and attentive listening, significantly improving client satisfaction and operational efficiency.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
VCA Hospitals
06.2023 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Respond to customer requests for products, services, and company information.
Education
High School Diploma -
Jack E. Singley Academy
Irving, TX06-2017
Skills
- Customer Support Expertise
- Attentive Listening Techniques
- Strategic Decision-Making
- Detail-Oriented Data Management
- Client Support Excellence
- Microsoft Excel
- Complaint handling
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Assertiveness
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
VCA Hospitals
06.2023 - Current
High School Diploma -
Jack E. Singley Academy
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