Lizette De Hoyos
Hidalgo,TX
Summary
Developed strong relationship-building and client management abilities in fast-paced sales environment. Skilled in identifying client needs and tailoring solutions to match, ensuring high levels of client satisfaction and retention. Looking to transition into a new career field with professional growth, leveraging criminal justice educational background, and strategic thinking.
Overview
8
8
years of professional experience
Work History
Sales and Retention
Spectrum
12.2024 - Current
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
- Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone based customer save techniques.
- Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc.
- Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
- Developed strong decision-making and problem solving skills through diverse professional experiences. In fast-paced environments such as customer service, consistently assessed priorities, resolved customer concerns and maintained operational efficiency.
- Ability master information rapidly and make prompt decisions, within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
- Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain.
- Perform other duties as requested by supervisor.
- Hours per week: 40 full time
- Salary: $2400
Cashier
Burlington
06.2024 - 01.2025
- Understanding and promoting current sales, promotions, and loyalty programs to enhance the customer experience and drive sales.
- Maintaining a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards.
- Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction.
- Collaborating with fellow team members to achieve sales targets, meet store goals, and contribute to a positive team environment.
- Hours per week: 6-25
- Salary: $300 a month
Insurance Sales Agent
Pronto Insurance
05.2019 - 04.2024
- Negociated terms and conditions of insurance policies, resulting in a 20% increase in policy premiums and 10% in policy renewals.
- Communicate with customers and meet their various needs.
- Conducted community networking and attended sales conferences.
- Educated new employees on solutions selling strategies, customer relationship management, and advanced product knowledge.
- As an insurance agent, demonstrated the ability to evaluate client needs, analyze options, and provide options and provide tailored solutions. Proven ability to remain calm under pressure, adapt to dynamic situations, and make sound informed decisions.
- Hours per week: 40
- Salary: $1600 a month
Cashier
Whataburger
05.2018 - 05.2019
- Assisted with the flow of guests by taking food and drink orders as needed.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Highly skilled customer service professional with over 10 years of experience in managing and resolving customer inquiries. Known for being courteous and patient, consistently ensuring that each customer interaction is handled with a high level of professionalism and respect.
- Hours per week: 15-23
- Salary: $200 a month
US Census Enumerator
US Census
McAllen, TX
08.2018 - 10.2018
- Conducted interviews with residents to gather accurate demographic data.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Improved data accuracy by diligently collecting and recording census information from households.
Education
Bachelor of Science - exercise science concentration in physical therapy, criminal justice
University of Texas Rio Grande Valley
08-2022
High School Diploma - undefined
Valley View High School
06-2018
Skills
- Call center experience
- Upselling strategies
- Multitasking and organization
- Critical thinking
- Customer service
- Insurance sales
- Product knowledge
- Recordkeeping accuracy
- Data collection
- Cash handling
- Work ethic and integrity
Timeline
Sales and Retention
Spectrum
12.2024 - Current
Cashier
Burlington
06.2024 - 01.2025
Insurance Sales Agent
Pronto Insurance
05.2019 - 04.2024
US Census Enumerator
US Census
08.2018 - 10.2018
Cashier
Whataburger
05.2018 - 05.2019
High School Diploma - undefined
Valley View High School
Bachelor of Science - exercise science concentration in physical therapy, criminal justice
University of Texas Rio Grande Valley