Miguel De La Cruz
Brownsville
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative (Sales and Retention)
Spectrum (Charter Communications)
07.2021 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Driver Attendant
Alpine Adult Day Care
06.2017 - 03.2020
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
Education
Bachelor of Arts - Spanish Language And Literature
University of Texas in Rio Grande Valley
12-2025
Associate of Arts - GENERAL STUDIES
Coastal Bend College
05-2018
High School Diploma -
Gladys Porter High School
06-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Call management
- Customer relationship management (CRM)
- Product sales
- Sales expertise
Languages
Spanish
Full Professional
Timeline
Customer Service Representative (Sales and Retention)
Spectrum (Charter Communications)
07.2021 - 10.2024
Driver Attendant
Alpine Adult Day Care
06.2017 - 03.2020
Bachelor of Arts - Spanish Language And Literature
University of Texas in Rio Grande Valley
Associate of Arts - GENERAL STUDIES
Coastal Bend College
High School Diploma -
Gladys Porter High School
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