Roselyn Acosta
Chicago,IL
Summary
Results-driven food service and collections specialist focused on optimizing customer interactions and payment arrangements. Successfully streamlined processes and trained team members, directly boosting customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Collections Agent
Halsted Financial Services LLC
Skokie, Illinois
06.2025 - Current
- Communicated with clients via phone and email regarding payment arrangements.
- Negotiated payment plans to assist clients in meeting their financial obligations.
- Monitored accounts to identify overdue payments and pursue timely remedies.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Cashier/Cook/Customer Service
Play and Spin
Niles, United States
05.2022 - 04.2025
- Delivered exceptional customer service while managing cash transactions and preparing food orders, ensuring high quality and cleanliness standards
- Drive customer satisfaction through efficient order fulfillment and positive interactions, contributing to repeat business growth
- Work seamlessly across kitchen and front-of-house teams to maintain smooth operations and reduce customer wait times
- Assisted in training new team members on food safety standards and effectively addressed customer inquiries
Crew Member
All Day Kitchens
Chicago, United States
08.2021 - 02.2023
- Coordinated with team members during peak service hours to optimize workflow and efficiently deliver orders, enhancing collaboration
- Streamlined kitchen operations and order fulfillment processes, reducing preparation time while maintaining quality standards and customer satisfaction
- Managed inventory tracking and ensured food safety compliance, maintaining precise stock rotation and clean kitchen conditions
Team Member
Wendy's
Chicago, United States
09.2020 - 10.2021
- Streamlined order processing workflows and coordinated with kitchen staff and drive-thru operations to reduce customer wait times.
- Proposed and implemented service improvements during rush periods, adapting to new procedures and menu changes while ensuring quality.
- Delivered exceptional customer service while operating POS systems and handling transactions. Maintained food safety standards and supported team during peak hours.
Busser/Food Runner
PAULINE'S CAFE
Chicago, United States
06.2018 - 01.2020
- Coordinated food delivery between kitchen and dining room, ensuring quality standards while managing multiple tables.
- Streamlined table turnover process by developing efficient clearing and resetting procedures, reducing wait times during peak hours.
- Maintained dining areas and supported service staff, enhancing customer satisfaction and fostering repeat patronage.
Education
High School Diploma -
CICS Northtown Academy High School
Chicago, IL06-2022
Skills
- Health and Safety
- Team Collaboration
- Effective communication
- Customer Service
- Money Handling
- Punctuality
Languages
- English- Fluent
- Spanish- Fluent
Timeline
Collections Agent
Halsted Financial Services LLC
06.2025 - Current
Cashier/Cook/Customer Service
Play and Spin
05.2022 - 04.2025
Crew Member
All Day Kitchens
08.2021 - 02.2023
Team Member
Wendy's
09.2020 - 10.2021
Busser/Food Runner
PAULINE'S CAFE
06.2018 - 01.2020
High School Diploma -
CICS Northtown Academy High School