Lizette Granados
San Diego,United States
Summary
Extensive experience in office, medical outpatient, and retail environments. Strong interpersonal skills to build positive relationships with staff and patients alike.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Optician
Torrey Highlands Optometry
03.2020 - Current
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Maintained safe, clean and organized environment to increase patient comfort.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Followed up with appropriate parties to obtain prompt payments.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Determined proper codes for medical records and patient services.
- Monitored customer accounts to identify and rectify billing issues.
- Used data entry skills to accurately document and input statements.
- Reviewed and reconciled customer accounts to manage accuracy of payments.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Provided excellent customer service, developing and maintaining client relationships.
Medical Records Technician
Shiley Eye Institute
08.2023 - 11.2023
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient records in compliance with security regulations.
- Kept accurate log of requests for medical information and records.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Printed and photocopied documents to provide patients with copies of medical records.
- Assisted in preparation of medical reports for external parties.
- Processed and tracked requests for medical records from external organizations.
- Tracked and monitored requests for medical records release.
- Verified accuracy of patient information in medical records.
- Maintained accuracy, completeness, and security for medical records and health information.
Dispensing Optician
Lenscrafters
08.2015 - 12.2019
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Prepared work orders outlining all specifications for new lenses and frames.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Performed basic vision testing for new patients.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
Education
Health Information Technology
San Diego Mesa College
San Diego, California05.2024
Skills
- Insurance Verification
- Billing Processing
- Attention to Detail
- Patient History Documentation
- Insurance Approvals
- Chart Management
- Information Protection
- Data Entry
- Customer Relations
Certification
Certified Optician, American Board of Opticianary, 239281, 09/01/19
Spanish
Speak and write Spanish fluently.
Timeline
Medical Records Technician
Shiley Eye Institute
08.2023 - 11.2023
Certified Optician
Torrey Highlands Optometry
03.2020 - Current
Dispensing Optician
Lenscrafters
08.2015 - 12.2019
Health Information Technology
San Diego Mesa College