Lizette Michaels
Shelton,CT
Summary
As an accomplished, achievement driven and results oriented, person. I am pursuing continuing to advance my career in the medical community. I maintain a professional and articulate stature while using discretion and confidentiality to the highest degree. I can provide the highest level of customer service, excel at multitasking while working at a fast paced environment. I possess superior communication and computer skills. Proficient in MS Office, EMR, PM, Epic and all other office fundamentals. ICD 10, CPT Certified
Overview
10
10
years of professional experience
Work History
Patient Service Specialist
Advanced Radiology
07.2025 - Current
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Facilitated communication between patients and healthcare providers through clear and concise instructions regarding appointment requirements.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
Assistant Manager
Bubba's Bar and Grill
03.2020 - 05.2025
- Customer Service
- Inventory
- Accounts payable
- Scheduling
- Staff training
- Troubleshooting
- General Operations
Prior Authorization Lead -Pain Management
Tidelands Health
10.2019 - 02.2021
- Patient Registration
- Accounts receivable
- Referral Authorizations
- Procedural Authorizations
- Medicat on Authorizations
- Surgical Scheduling
- Check in/out
Front Desk Supervisor
Endocrine Associates, LLC
01.2016 - 05.2019
- Customer Service
- Clerical Support
- Scheduling
- Accounts Receivable
- General Operations
- Check in/out
Education
No Degree - Certififed Professional Coder (C.P.C)
Housatonic Community College
Bridgeport, CT2018
GED -
Commonwealth of Pennsylvania
Penn, PA1994
Skills
- Patient confidentiality
- Professionalism and ethics
- Appointment scheduling
- Insurance verification
- HIPAA compliance
- Patient scheduling
- Medical terminology
- Medical coding
- Patient insurance authorizations
- Insurance procedures
Timeline
Patient Service Specialist
Advanced Radiology
07.2025 - Current
Assistant Manager
Bubba's Bar and Grill
03.2020 - 05.2025
Prior Authorization Lead -Pain Management
Tidelands Health
10.2019 - 02.2021
Front Desk Supervisor
Endocrine Associates, LLC
01.2016 - 05.2019
No Degree - Certififed Professional Coder (C.P.C)
Housatonic Community College
GED -
Commonwealth of Pennsylvania