Lizette Reyna
Whittier,CA
Summary
Dynamic property manager with expertise in lease renewals and tenant satisfaction at Pacific One Properties. Leveraged entrepreneurial skills to optimize service delivery and enhance profitability. Proven track record in customer service-focused roles, including managing high-stress situations and streamlining operations. Successfully reduced wait times by 30% through innovative scheduling systems.
Overview
7
7
years of professional experience
Work History
Property Manager
Pacific One Properties
Huntington Beach
06.2023 - Current
- Oversaw lease agreements and renewals, maintaining compliance with local regulations.
- Managed day-to-day operations of residential properties, ensuring tenant satisfaction and retention.
- Coordinated maintenance requests and scheduled repairs, enhancing property condition and resident experience.
- Developed relationships with vendors and contractors, optimizing service delivery for property needs.
- Analyzed rental market trends to adjust pricing strategies, maximizing profitability for properties managed.
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
- Coordinated with legal counsel when necessary in handling evictions or other disputes arising from lease violations or non-payment issues.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected and maintained careful records of rental payments and payment dates.
Administrative Assistant
Coder School
La Palma, CA
02.2023 - 05.2023
- Managed scheduling and appointments for team members to optimize workflow efficiency.
- Coordinated communication between departments to ensure project alignment and timely updates.
- Assisted in preparing reports and presentations, enhancing quality of client interactions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Medical Assistant
Dr. Sylvia Garcia MD Family Practice
Whittier, CA
09.2021 - 11.2021
- Assisted in patient intake, ensuring accurate data collection and efficient workflow.
- Administered vaccinations and performed routine lab tests under physician supervision.
- Managed appointment scheduling, optimizing patient flow and minimizing wait times.
- Coordinated with healthcare team to ensure seamless communication regarding patient care plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Front Desk/Manager on Duty
Golds Gym
La Mirada, CA
06.2021 - 11.2022
- Supervised daily front desk operations, ensuring optimal member service and satisfaction.
- Trained and mentored front desk staff, promoting teamwork and enhancing customer interactions.
- Implemented scheduling systems to streamline member check-ins and appointments efficiently.
- Resolved member inquiries and concerns, fostering a welcoming environment for all guests.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Customer Service Representative
Walmart
La Mirada, CA
12.2018 - 04.2021
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction levels.
- Trained new team members on store policies and procedures to improve service quality.
- Collaborated with management to streamline checkout processes, reducing wait times significantly.
- Processed returns and exchanges accurately while maintaining compliance with company policies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Medical Assisting Diploma - Medical
American Career College
CA10-2021
High School Diploma -
La Mirada High School
La Mirada, CA06-2019
Skills
- Organization skills
- Problem solving
- Communication
- Attention to detail
- Responsibility
- Empathy
- Team Player
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Property Manager
Pacific One Properties
06.2023 - Current
Administrative Assistant
Coder School
02.2023 - 05.2023
Medical Assistant
Dr. Sylvia Garcia MD Family Practice
09.2021 - 11.2021
Front Desk/Manager on Duty
Golds Gym
06.2021 - 11.2022
Customer Service Representative
Walmart
12.2018 - 04.2021
Medical Assisting Diploma - Medical
American Career College
High School Diploma -
La Mirada High School