Lizette Vargas
Edna,TX
Summary
Proven Office Manager with a track record of enhancing operational efficiency at Edna Dentistry by streamlining office management and customer service processes. Excelled in team supervision and office management, significantly improving team performance and customer satisfaction. Skilled in clear communication and multi-tasking, adept at fostering a productive workplace environment.
Overview
4
4
years of professional experience
Work History
Office Manager
Edna Dentistry
Edna
07.2020 - Current
- Controlled finances to lower costs and keep business operating within budget.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assured timely verification of PPO and Medicaid insurance benefits prior to patient procedures or appointments.
- Managed claims processing and appeal deadlines.
- Maintain a full schedule using Dentrix software.
Front Desk Receptionist
Budget Inn & Suites
Ganado, TX
07.2023 - 07.2024
- Collected room deposits, fees, and payments.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
High School -
Louise High School
Louise, TXSkills
- Customer Service
- Team Supervision
- Office Management
- Billing
- Scheduling Coordination
- Meeting planning
- Payroll and budgeting
- Clear oral/written communication
- Excellent multi-tasking ability
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Budget Inn & Suites
07.2023 - 07.2024
Office Manager
Edna Dentistry
07.2020 - Current
High School -
Louise High School