Liz Maria Gonzalez Carbajal
Hialeah
Summary
Proven in high-pressure environments, adeptly managed unexpected events at Miami International Airport, enhancing customer satisfaction through prompt service. Skilled in multitasking and team collaboration, demonstrated at McDonald's by efficiently handling orders and working cohesively. Excels in customer service and effective time management, significantly contributing to team success.
Overview
1
1
year of professional experience
Work History
Host
Miami International Airport
2100 NW 42nd Ave Miami, FL 33142 United States
02.2025 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Crew Member
McDonald's
460 Hialeah Drive
08.2024 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Paralegal - Law
Miami Dade College
Miami, FLHigh School Diploma -
Hialeah Miami Lakes Senior High School
7977 West 12th Ave Hialeah, FL 33014 United States07.2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Host
Miami International Airport
02.2025 - Current
Crew Member
McDonald's
08.2024 - 01.2025
Paralegal - Law
Miami Dade College
High School Diploma -
Hialeah Miami Lakes Senior High School
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