Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lizt ALFONSO

9351 Sw 37th Miami ,FL

Summary

Driven Customer Service professional with a proven track record at Volumen Salon and SPA, excelling in complaint handling and relationship building. Mastered CRM software, enhancing customer satisfaction significantly. Known for resolving complex issues, leading to a notable increase in customer loyalty. Demonstrates exceptional problem-solving skills and a commitment to excellence in every interaction.

Overview

2
2
years of professional experience

Work History

Customer Service

Volumen Salon and SPA
01.2023 - 09.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.

Education

High School Diploma -

IPVC
Cuba
08.2017

Skills

  • Complaint Handling
  • Social Media
  • CRM SoftwareTeam Collaboration
  • Relationship Building
  • Public Speaking
  • Returns processing

Accomplishments

  • Developed exemplary research skills which helped alleviate customer issues quickly and effectively, saving relationships.

Timeline

Customer Service

Volumen Salon and SPA
01.2023 - 09.2024

High School Diploma -

IPVC

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Lizt ALFONSO