Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lizzete Estrada

Fort Worth,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier

Partons Pizza
02.2020 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Gained experience in the training and hiring of new employees familiarizing them with Toast and Clover POS systems as well as register functions.

Receptionist Administrator

Ski Hi Enterprises
05.2023 - 06.2024
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.

Restaurant Hostess

West Side Cafe
08.2018 - 09.2019
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Education

Associate of Arts -

Tarrant County College District
Fort Worth, TX

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • POS System Operation
  • Cash handling expertise
  • Creative Thinking
  • Cash handling and management
  • Team Leadership
  • Analytical Thinking
  • Up-selling techniques

Languages

Spanish
Native or Bilingual

Timeline

Receptionist Administrator

Ski Hi Enterprises
05.2023 - 06.2024

Customer Service Cashier

Partons Pizza
02.2020 - Current

Restaurant Hostess

West Side Cafe
08.2018 - 09.2019

Associate of Arts -

Tarrant County College District

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Lizzete Estrada