Lizzete Estrada
Fort Worth,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Partons Pizza
Fort Worth, TX
02.2020 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Gained experience in the training and hiring of new employees familiarizing them with Toast and Clover POS systems as well as register functions.
Receptionist Administrator
Ski Hi Enterprises
Fort Worth, TX
05.2023 - 06.2024
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Restaurant Hostess
West Side Cafe
Fort Worth, TX
08.2018 - 09.2019
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Education
Associate of Arts -
Tarrant County College District
Fort Worth, TXSkills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- POS System Operation
- Cash handling expertise
- Creative Thinking
- Cash handling and management
- Team Leadership
- Analytical Thinking
- Up-selling techniques
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
Ski Hi Enterprises
05.2023 - 06.2024
Customer Service Cashier
Partons Pizza
02.2020 - Current
Restaurant Hostess
West Side Cafe
08.2018 - 09.2019
Associate of Arts -
Tarrant County College District