Lizzie George
New York,NY
Summary
Account Director with a proven track record driving net revenue retention, renewals, and expansion across commercial accounts. Experienced in delivering data, analytics, and AI-driven SaaS solutions, achieving 92% renewal retention, 114% quota attainment, and $950K+ in new business revenue through executive partnership, consultative selling, and outcome-driven account strategy.
Overview
4
4
years of professional experience
Work History
Account Director, Commercial Accounts
Kalibrate
10.2025 - Current
- Lead commercial account success across portfolios in retail, healthcare, education, and private equity
- Own the end-to-end customer lifecycle, achieving 92% renewal retention in 2025
- Drive net revenue retention and expansion, achieving 114% of $880K annual quota across renewals and upsells, along with one new business deal from a referral that generated $970K in incremental revenue
- Partner with executive and C-Suite stakeholders, translating complex analytics and AI insights into outcome-driven value narratives
- Lead cross-functional delivery across Client Success, Product, Analytics, Data Science, and Implementation
- Scale renewal, expansion, and account health frameworks and influence product roadmap and GTM strategy as the voice of the customer
Account Manager
Kalibrate
09.2024 - 10.2025
- Managed and grew revenue across a portfolio of 40+ strategic accounts in retail, healthcare, education, and financial services
- Led enterprise platform migration as part of a 5-person core team, transitioning 500+ clients to a unified SaaS (GIS) platform and retiring three legacy systems to streamline support and improve adoption
- Partnered cross-functionally with Product and Consulting to deliver tailored solutions and improve client retention
Senior Business Development Representative
Kalibrate
02.2023 - 09.2024
- Secured $500k+ in new business while consistently exceeding quota by 118% and surpassing performance targets.
- Led outreach strategy for a major industry conference, tripling meeting bookings year-over-year and accelerating enterprise pipeline
- Demonstrated enterprise SaaS solutions to senior and executive-level prospects, driving new logo acquisition
- Partnered with Marketing to refine go-to-market strategy
Business Development Representative
POS Nation
05.2022 - 02.2023
- Generated new business through outbound prospecting via cold calls, emails, and LinkedIn
Education
Business Administration - Marketing (Concentration: Sales), Sustainable Business
Walker College of Business At Appalachian State University
Skills
- Consultative Selling
- Strategic Account Management
- Net Revenue Retention (NRR)
- Renewals & Expansion
- Executive Stakeholder Management
- GTM Strategy
Timeline
Account Director, Commercial Accounts
Kalibrate
10.2025 - Current
Account Manager
Kalibrate
09.2024 - 10.2025
Senior Business Development Representative
Kalibrate
02.2023 - 09.2024
Business Development Representative
POS Nation
05.2022 - 02.2023
Business Administration - Marketing (Concentration: Sales), Sustainable Business
Walker College of Business At Appalachian State University