Lizzie Phillips
Tuscola,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
48
48
years of professional experience
Work History
Patient Account Specialist
Christie Clinic
Champaign, IL
01.2018 - Current
- Responded to patient, family and external payer inquiries.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
Customer Service Cashier
Dressbarn
Tuscola, IL
12.2004 - 12.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Customer Service Representative
BCBS Of Illinos
Danville, IL
10.1987 - 06.2016
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Associates in Accounting - Account
Lakeland College
Mattoon, IL10.1985
High School Diploma -
Sullivan High School
Sulliven, IL07.1983
Skills
- Diagnostic Codes
- Electronic and Paper Filing
- Problem Identification
- Patient Contact
- Problem Investigations
- Inquiry Requests
- Filing Appeals
- Reviewing Patient Information
- Insurance Eligibility Verifications
- Customer Satisfaction
- Verbal and Written Communication
- Insurance Company Communication
- Adjustment Posting
Reading, walking and studying the Bible
I love finding a good book to read, something that is hard to put down. This usually is something related to Jesus as there is always new things to learn and study in the bible.
Walking is great exercise for someone my age, easy on the joints.
Timeline
Patient Account Specialist
Christie Clinic
01.2018 - Current
Customer Service Cashier
Dressbarn
12.2004 - 12.2019
Customer Service Representative
BCBS Of Illinos
10.1987 - 06.2016
Associates in Accounting - Account
Lakeland College
High School Diploma -
Sullivan High School
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