Elizabeth Suniga
San Antonio,TX
Summary
Restaurant management professional supporting daily operations, customer service, and shift execution across fast-paced service environments. Coordinates team coverage, documentation, and guest recovery while keeping service moving during peak meal periods. Brings leadership, computer literacy, and restaurant-floor awareness to Assistant Restaurant Manager work.
Overview
10
10
years of professional experience
Work History
Delivery Driver
Domino's
Killeen, TX
06.2025 - Current
- Verify order contents before departure to reduce mistakes and improve customer satisfaction.
- Collect payments professionally and provide clear receipts during each customer handoff.
- Communicate delivery updates promptly when traffic, weather, or address issues affect timing.
- Maintain vehicle cleanliness and basic readiness between routes to support dependable daily operations.
- Follow food safety guidelines while transporting orders to protect quality and presentation.
- Use local route knowledge to choose practical delivery paths and avoid unnecessary delays.
- Support store operations during slower periods by helping with stocking and order preparation tasks.
- Handle customer concerns calmly and escalate unresolved issues to the appropriate team member.
- Track delivery paperwork accurately to support clear records and reliable shift handoffs.
- Assist with opening and closing tasks to keep the delivery area organized and ready for service.
- Coordinate with team members to keep orders moving smoothly during busy service periods.
- Apply time management to balance delivery speed, accuracy, and customer interaction throughout each shift.
- Enter order details accurately when needed to support smooth transactions and reliable fulfillment.
- Reinforce customer service standards through polite communication and consistent follow-through on each delivery.
Manager on Duty
Burger King
Copperas Cove, TX
01.2022 - 09.2026
- Supervised front-line restaurant activity during busy periods, keeping service moving and issues addressed promptly.
- Opened and closed the restaurant according to daily procedures, securing cash, equipment, and work areas.
- Resolved customer concerns calmly and professionally, supporting a positive guest experience during high-volume service.
- Monitored daily food safety practices, including cleanliness checks and handling procedures, to support compliance.
- Scheduled team coverage based on business needs, balancing availability, service demands, and shift priorities.
- Trained new team members on register use, service standards, and daily restaurant procedures.
- Tracked inventory levels and reported shortages to support smooth product availability during shifts.
- Supported labor planning by adjusting coverage to match customer traffic and operational needs.
- Maintained clear shift documentation for cash counts, staffing issues, and daily operational notes.
- Used basic computer and spreadsheet tasks to review schedules, records, and daily reports.
- Assisted with coaching employees on service expectations, teamwork, and problem-solving during shifts.
- Observed floor operations to identify service delays and support quick adjustments during rush periods.
- Supported order flow by coordinating prep, handoff, and guest pickup during peak meal periods.
- Handled routine conflict situations professionally, keeping communication clear and interactions respectful.
Assistant Store Manager
Shell Gas station
New Braunfels, TX
12.2016 - 04.2020
- Supervised daily store operations, balancing customer needs with staffing, cash, and stocking priorities.
- Handled customer concerns professionally and kept service moving during busy periods.
- Opened and closed the store according to daily procedures, securing cash, equipment, and premises.
- Trained new team members on register use, customer interaction, and store routines.
- Reconciled daily sales records and documented discrepancies for management review.
- Monitored inventory levels and restocked high-demand items to support smooth service.
- Coordinated vendor orders and received deliveries for merchandise and store supplies.
- Used Microsoft Excel to track schedules, store records, and routine operational updates.
- Supported food service areas by following cleanliness, handling, and preparation standards.
- Resolved customer issues calmly and redirected concerns to the appropriate team member when needed.
- Maintained accurate point of sale entries and balanced receipts at shift end.
- Checked product displays and backstock to keep shelves organized and accessible.
- Assisted with loss prevention by watching store activity and reporting concerns promptly.
- Coached team members on communication, pace, and consistent customer service standards.
Education
High School Diploma - undefined
McCallum high school
San Antonio, TX05.2008
Skills
- Customer service
- Leadership
- Time management
- Communication skills
- Microsoft Excel
- Shift scheduling
- Staff training
- Inventory control
- Cash handling
- Food safety compliance
- Point of sale systems
- Labor cost control
- Loss prevention
- Order accuracy management
- Opening and closing procedures
- Vendor ordering
- Employee coaching
- Scheduling software
- Performance management
- Conflict resolution
- Microsoft Word
- Restaurant profitability
Timeline
Delivery Driver
Domino's
06.2025 - Current
Manager on Duty
Burger King
01.2022 - 09.2026
Assistant Store Manager
Shell Gas station
12.2016 - 04.2020
High School Diploma - undefined
McCallum high school