L.J. Johnson
Starbucks
Plano,TX
1
Language
16
years of professional experience
Results-driven Shift Supervisor experienced in leading barista teams and optimizing café operations. Known for strong communication and conflict resolution skills, successfully trained staff to improve service quality and foster a collaborative work environment.
Work History
Shift Supervisor
2 Years 2 Months- Supervised the barista team, enhancing beverage quality and customer service satisfaction.
- Trained new employees on company standards and operations protocols.
- Managed inventory levels and restocked supplies to support seamless operations.
- Enforced safety and cleanliness standards in the café environment daily.
- Resolved customer complaints swiftly, fostering a positive store atmosphere.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided feedback to employees regarding their performance in order to improve productivity.
Shift Supervisor
6 Years 10 Months- Coordinated with other shift leaders and management to ensure smooth transitions between shifts and to ensure there is adequate staffing and inventory in stock by staying abreast of the weekly events at the Galleria Dallas.
- Positioned skilled staff in key areas throughout the shift to optimize department productivity.
- Performed opening and closing procedures for the store each day including setting up registers, counting money and preparing bank deposits.
- Educated customers about offerings, promotions and pricing to boost sales.
- Mediated disputes between staff members to maintain a harmonious work environment.
- Ensured compliance with health and safety regulations to provide a safe workplace. between staff members in a timely manner.
Barista
2 Months- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served a variety of coffee beverages to customer specifications.
- Maintained calm demeanor during high-volume periods and special events.
- Collaborated with team members to streamline workflow and deliver high-quality service during peak hours.
- Employed upselling techniques to enhance customer experience and promote bakery items and specialty drinks.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Operated cash registers to process customer payments.
Cyber Cafe Supervisor
6 Years 7 Months- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coordinated employee schedules to meet peak service demands effectively.
- Provided leadership and mentoring to newly hired employees, enhancing their understanding of company programs and fostering team integration.
- Conducted inventory checks on supplies and equipment to track stock levels. of supplies and equipment and placed new orders to maintain stock levels.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Conducted interviews, assessed candidates' qualifications and provided feedback.
Education
Bachelor of Science - Graphic Design
- GPA: 3.56
- The American Institute of Graphic Arts Member, 2025
Associate of Applied Science - Multimedia Technology - Multimedia Web Design
Skills
Shift leadership
Inventory management
Cash handling
Sanitation and cleanliness practices
Team building
Staff development
Strong verbal and written communication
Conflict resolution
Languages
Spanish
Limited
Timeline
Shift Supervisor
Starbucks
08.2024 - CurrentRead More
Shift Supervisor
Starbucks
10.2017 - 08.2024Read More
Barista
Starbucks
08.2017 - 10.2017Read More
Cyber Cafe Supervisor
Doubletree By Hilton
01.2011 - 08.2017Read More
Arizona State University
Bachelor of Science from Graphic Design
Read More
Dallas College
Associate of Applied Science from Multimedia Technology - Multimedia Web Design
Read More