Ljilja Dukic

Freelance consulting & entrepreneurship — recruitment, HR operations, business development.

Business Operations & Entrepreneurship (DIVA SP)

• Led the startup and development of a sustainable fashion and consulting business, overseeing daily operations, hiring, and staff training.
• Designed and implemented strategic revenue assurance and operational optimization frameworks.
• Developed and executed branding, marketing, and retail strategies to increase visibility and customer engagement.
• Identified and capitalized on opportunities for growth, expansion, and diversification.
• Ensured full compliance with local, state, and federal regulations.
• Provided leadership, guidance, and performance oversight to employees.
• Developed business policies, procedures, and strategic plans to drive profitability and efficiency.
• Enhanced operational performance through the development of effective business strategies, systems, and workflows.
• Collaborated with partners on joint ventures and shared resources to expand market reach.
• Led contract management initiatives and financial analysis to support sustainable business growth.

Consulting & Recruitment Projects (Freelance)

• Conducted in-depth research to support strategic initiatives and project development across various sectors.
• Created training materials for new hires on company procedures and policies.
• Fostered collaborative relationships with cross-functional teams to optimize workflows and communication.
• Structured HR consulting services to support clients during organizational change and development.
• Delivered recruitment services for international programs, including lead generation, candidate qualification, outreach, and onboarding.
• Maintained positive relationships with clients, staff, and stakeholders through clear, targeted communication.

• Oversaw candidate qualification and onboarding processes, ensuring smooth progression through the recruitment pipeline.
• Maintained accurate CRM records and acted as the primary liaison between candidates, recruiters, and client companies.
• Increased candidate conversion rates through tailored support and timely communication.

• Executed targeted outbound outreach to source and qualify US truck driver candidates.
• Conducted discovery calls and adapted communication styles to diverse profiles.
• Managed candidate data and follow-ups within ATS/CRM systems.

• Oversaw NGO operations, HR, finance, and public relations.
• Managed EU and donor-funded projects (MC Sea, ADF, EU, Belgian Government, USAID, UMCOR, UNDP, etc.).
• Established Eduka Centre for youth development and led creation of the first cross-sectoral Local Action Group in BiH.
• Coordinated international partnerships with Belgium, Ireland, and regional NGOs.

• Led donor-funded reintegration projects in agriculture and returnee support.
• Conducted socio-economic assessments and drafted policy reports.
• Built strong collaboration with authorities, donors, and logistics teams for efficient project delivery.