Sylvia Handy
Denver,CO
Summary
Results-driven sales professional transitioning from accounting and customer service, bringing over 6 years of experience in client-facing roles, process accuracy, and cross-functional collaboration. Proven ability to manage high-volume tasks under tight deadlines, while maintaining strong attention to detail. Known for exceptional communication skills, a strong work ethic, and the ability to build rapport with customers, prospects, and internal teams. Adept at prioritizing urgent needs, solving problems quickly, and driving efficient workflows to support revenue growth.
Overview
3
3
years of professional experience
3
3
Certifications
Work History
SDR
Parchment by Instructure
04.2024 - Current
- Prospected and qualified inbound and outbound leads for Parchment’s credential-management solutions, ensuring a strong and consistent pipeline for Account Executives.
- Conducted high-volume outreach via phone, email, and LinkedIn to engage higher-ed institutions, and enterprise organizations.
- Delivered tailored value propositions that addressed customer pain points around transcript, diploma, automation, digital credentials, and student record workflows.
- Scheduled and facilitated discovery meetings, exceeding monthly quota for qualified opportunities.
- Collaborated with marketing to refine messaging and improve lead conversion from campaigns and events.
- Maintained accurate CRM data and leveraged insights to optimize territory strategy and outreach sequences.
- Partnered with RSMs to execute targeted account-based strategies, contributing to shortened sales cycles and increased close rates.
- Generated $4M+ in total opportunity creation, leading the SDR team in pipeline contribution.
- Drove $1.5M YTD outbound opportunity creation, consistently exceeding outbound performance benchmarks.
- Influenced revenue growth with $750K in closed opportunities in 2025 through high-quality pipeline generation and strategic collaboration with RSMs.
- Created and operationalized a standardized SDR onboarding framework, establishing team-wide best practices that improved clarity, consistency, and efficiency.
- Consistently achieved or surpassed all annual activity and productivity metrics, contributing to reliable pipeline coverage.
- Selected to participate in mentorship with Molly Magunga, enhancing advanced prospecting, sales shadowing, product knowledge and sales strategy skills.
Licensed Insurance Broker
Family First Life
08.2023 - 04.2024
- Licensed Life & Health Insurance Broker in 21 states, specializing in mortgage protection, final expense, financial planning, and indexed universal life (IUL) products.
- Averaged 1,000+ outbound calls per week to generate new opportunities, qualify prospects, and maintain a strong sales pipeline.
- Conducted comprehensive needs-analysis consultations to determine appropriate coverage solutions for individuals and families.
- Educated clients on policy benefits, riders, premiums, and long-term protection strategies to support informed decisions.
- Built and maintained a personal book of business through cold calling, warm leads, referrals, and community outreach initiatives.
- Maintained a consistently strong closing ratio by presenting tailored solutions and demonstrating expert product knowledge.
- Managed the full sales cycle from initial outreach to policy delivery while ensuring compliance and exceptional service.
- Collaborated with 150+ carriers including Americo, Mutual of Omaha, NLG, AIG, and John Hancock to secure best-fit coverage options.
- Achieved top-tier performance in monthly premium volume, placement rates, and client retention metrics.
- Ensured full compliance with state insurance regulations, Family First Life ethics standards, and carrier-specific training requirements.
Lead Coordinator
Proper Hospitality
09.2022 - 08.2023
- Set priorities and resolved workflow issues to maintain strong relationships with customers and management.
- Maximized operational efficiency through effective time management and staff supervision, increasing overall productivity.
- Recorded and reported weekly product sales to support revenue tracking.
- Managed day-to-day spa operations while handling high-profile clients, contributing to increased profitability.
- Maintained in-depth knowledge of Forbes standards to ensure a consistently high-quality guest experience.
- Recommended spa treatments and services to guests, driving upsells and attracting new clientele.
Education
Newman Smith High
Carrollton, TXAustin Community College
Austin, Texas, TXSkills
- Communication
- Persuasion
- Active Listening
- Relationship Building
- Resilience
- Objection Handling
- Problem solving
- Google drive
- Relationship building
- Time Management
- Adaptability
- Negotiation
- Problem-Solving
- Prospecting
- Lead Qualification
- Cold Calling
- Outbound Outreach
- CRM Management
- Pipeline Development
- Email Sequencing
- Market Research
- Sales Forecasting
- Account Targeting
- Lead generation
Certification
Insurance License: 3099443
Timeline
SDR
Parchment by Instructure
04.2024 - Current
Licensed Insurance Broker
Family First Life
08.2023 - 04.2024
Lead Coordinator
Proper Hospitality
09.2022 - 08.2023
Newman Smith High
Austin Community College