Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ljime Dodic

Staten Island,New York

Summary

Computer savvy professional with exceptional customer-friendly attitude and team collaboration skills as Front Desk Receptionist. Bilingual individual with proven abilities handling tasks simultaneously while delivering service with smile. Fluent in Albanian and English with solution-oriented approach.

Overview

4
4
years of professional experience

Work History

Front Desk/Receptionist

Happy Island Center
Staten Island, New York
09.2022 - 10.2022
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Copy, filed, and maintained documents
  • Computer work (daily sign in and updating member records)
  • Trained new team members on company procedures, customer service and issue resolution.

Cashier/Sales Associate

Archie Jacobson
Staten Island, New York
04.2022 - 09.2022
  • Delivered consistently accurate orders, special requests and menu alterations.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered customer questions and helped find specific items.

Cashier/Cleaner

Bagels R Us
Staten Island, New York
07.2019 - 08.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Education

Bachelor of Science - Business Management

College of Staten Island of The City University of New York
Staten Island, NY

High School Diploma -

Curtis High School
Staten Island, NY
06.2020

Skills

  • Front Desk Operations
  • Telephone Etiquette
  • Greeting and Seating Clients
  • Data Research and Analysis
  • Customer Service Excellence
  • Employee training
  • Cash Handling
  • Fluent in Albanian and English
  • Restock Products
  • Positive Attitude and Energetic
  • Computer Proficiency

Languages

Albanian
Full Professional
English
Professional Working

Timeline

Front Desk/Receptionist

Happy Island Center
09.2022 - 10.2022

Cashier/Sales Associate

Archie Jacobson
04.2022 - 09.2022

Cashier/Cleaner

Bagels R Us
07.2019 - 08.2022

Bachelor of Science - Business Management

College of Staten Island of The City University of New York

High School Diploma -

Curtis High School

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Ljime Dodic