Ljime Dodic
Front Desk Receptionist
Staten Island,New York
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Front Desk/Receptionist
Happy Island Senior Day Care Center
09.2022 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Copy, filed, and maintained documents.
- Computer work (daily sign in and updating member records.
- Trained new receptionist.
Cashier/Sales Associate
Archie Jacobson
04.2022 - Current
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Answered customer questions and helped find specific items.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
Cashier/Cleaner
Bagels R Us
07.2019 - 08.2022
- Performed cash, card and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Provided friendly service and assistance to clients, satisfaction and sales.
Education
High School Diploma -
Curtis High School
Staten Island, NY 09.2017 - 06.2020
Bachelor of Science - Accountant
College of Staten Island of The City University of New York
Staten Island, NY 08.2020 - 06.2024
Skills
Front Desk Operations, Telephone Etiquette
Customer Service Excellence, Computer Proficiency
Fluent in Albanian and English
Positive Attitude and Energetic
Data Research and Analysis, Cash Handling
Timeline
Front Desk/Receptionist
Happy Island Senior Day Care Center
09.2022 - Current
Cashier/Sales Associate
Archie Jacobson
04.2022 - Current
Bachelor of Science - Accountant
College of Staten Island of The City University of New York
08.2020 - 06.2024
Cashier/Cleaner
Bagels R Us
07.2019 - 08.2022
High School Diploma -
Curtis High School
09.2017 - 06.2020