Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lleryn Montan

Bronx,NY

Summary

My experience in customer service has given me the techniques needed to provide quality service to customers. I have strong communication, customer service, and administrative skills. My broad background makes me an excellent candidate for a position within your company. I am an excellent trainer who achieves ongoing success with teams by building morale, maintaining teams' self-confidence and helping them improve their people skills. My dedication, enthusiasm and interpersonal skills will allow me to assist a wider variety of customers while creating a comfortable and professional atmosphere.

Overview

28
28
years of professional experience

Work History

Motor Vehicle Representative

NYS, Motor Vehicles
03.2018 - Current
  • Processed and managed motor vehicle registration, title transfers, and driver's license in accordance with state regulations and policies
  • Conducted thorough inspections of required documentation to verify the authenticity and validity of customer information
  • Assisted customers with understanding and completing necessary forms, answering questions, and providing guidance on relevant procedures
  • Implemented efficient data entry and record-keeping practices, ensuring accuracy and confidentiality of sensitive information
  • Resolved complex customer issues related to driver's licenses, vehicle registrations, and other DMV services promptly and courteously
  • Collaborated with other DMV team members to achieve daily targets and maintain high levels of customer satisfaction
  • Participated in regular training sessions to stay updated on changes in motor vehicle laws, policies, and procedures.

Manager

Fire House Corner Deli Grocery, Corp
07.2011 - 02.2018
  • Provide superior customer service
  • Process customer orders in an efficient, accurate and courteous manner
  • Answer multi-line telephone system
  • Operates sales system
  • Collect payments and obtain signatures when necessary
  • Maintain adequate store supplies
  • Responsible for preparation of work schedules
  • Manage store revenue, including cash handling, deposits reconciliation and delivery of deposit to bank.

Manager

Inbox Check Cashing
11.2000 - 04.2013
  • Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss
  • Complete all opening/closing paperwork
  • Training and assisting tellers with their duties and overall supervising the day-to-day store operations
  • Cash payroll checks
  • Balance drawers at beginning and ending of shift
  • Operated in fast paced environment involving cash handling and customer service
  • Compute and collect payments from customers for utility services or appliances
  • Sell money orders and prepaid services
  • Send and receive money worldwide through Western Union
  • Provide prompt, efficient, and friendly service to customer

Teller

VyStar Credit Union
02.1996 - 08.1999
  • Receive checking and savings deposits, verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit
  • Cash checks: verify endorsement
  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
  • Balance drawer daily, including periodic batching of cashed checks; Maintain currency logs
  • Follow all bank policies and procedures

Education

Business

Bronx Community College of The City University of New York
The Bronx, NY
05.2023

Certificate - Emergency Medical Technician

Code of One Inc
The Bronx, NY
02.2018

Skills

  • Fluent in English and Spanish
  • Excellent Customer service

Timeline

Motor Vehicle Representative

NYS, Motor Vehicles
03.2018 - Current

Manager

Fire House Corner Deli Grocery, Corp
07.2011 - 02.2018

Manager

Inbox Check Cashing
11.2000 - 04.2013

Teller

VyStar Credit Union
02.1996 - 08.1999

Business

Bronx Community College of The City University of New York

Certificate - Emergency Medical Technician

Code of One Inc

Similar Profiles

CREATE PROFILE
Lleryn Montan