Lili Lincoln
Phoenix,AZ
Summary
Dynamic Store Manager with a proven track record at Kaleidoscope Juice, excelling in inventory management and employee training. Enhanced customer satisfaction through effective conflict resolution and strategic sales initiatives and driving profitability. Committed to maintaining compliance and fostering a positive work environment, leading to improved team performance and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Kaleidoscope Juice
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for produce, minimizing waste while ensuring effective ordering and stock rotation.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and profitability through strategic upselling, and implementation of efficient inventory management procedures.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Assisted with hiring, training and mentoring new staff members and improved customer satisfaction through staff training in customer service and product knowledge.
- Managed cash control, and store opening and closing procedures.
Shift Lead
Kaleidoscope Juice
09.2020 - 03.2024
- Prepared and served juices, blended drinks and various food items.
- Completed store opening and closing procedures and balanced tills.
- Assisted Store Manager with the training of new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently to state regulation.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Helped store management meet standards of service and quality in daily operations.
Education
Natural Aesthetics Practitioner Diploma - Health And Beauty
Southwest Institute of Natural Aesthetics
Tempe12-2019
Skills
- Inventory management
- Sales strategy
- Employee training
- Customer service
- Conflict resolution
- Staff scheduling
- Store compliance
Certification
Arizona Food Handlers Card
Arizona Title 4 Alcohol Handlers Certification
Timeline
Store Manager
Kaleidoscope Juice
03.2024 - Current
Shift Lead
Kaleidoscope Juice
09.2020 - 03.2024
Natural Aesthetics Practitioner Diploma - Health And Beauty
Southwest Institute of Natural Aesthetics
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