Arman Madatyan

Assisted customers in the front of house by providing exceptional service, handling orders efficiently, and ensuring a welcoming dining experience. Operated the grill in back-of-house, preparing high-quality food to meet company standards while maintaining a clean and organized workspace. Demonstrated adaptability by excelling in both customer-facing and kitchen roles, contributing to overall team success and a positive work environment.

• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Bussed and reset tables to keep dining room and work areas clean.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Served food and beverages promptly with focused attention to customer needs.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Answered customers' questions, recommended items, and recorded order information.
• Processed orders and sent to kitchen employees for preparation.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.