LLOYD THOMAS KAHLER
EAST TENNESSEE HUMAN RESOURCE AGENCY (ETHRA)
Clinton,TN
17
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Work History
East Tennessee District Long-Term Care Ombudsman
9 Years 9 Months- Supervised administrative and professional management of a federally-mandated program according to U.S.C. Title 42 guidelines. Assisted residents in long-term care facilities in East TN District 02 by resolving complaints and investigating care issues.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
CHOICES Enrollment Support Coordinator
7 Years 9 Months- Monitored enrollment process of Tennessee’s Long-Term Care Medicaid Program (CHOICES) in sixteen counties in East Tennessee, conducted complaint investigations, resolved disputes, managed notices of appeal, advocated during hearings, maintained district-wide databases of managed care organization representatives, updated internal database of CHOICES enrollee status, and handled case file management across statewide databases such as SAMS, TPAES, and TN Anytime.
- Educated and advocated for individuals who transitioned into the ECF/CLS housing program, consulted with members, representatives, and caregivers, improved systemic advocacy, conducted QOL surveys, maintained correspondence with MCO transition, care, and support coordinators, and managed electronic database and case files within TennCare contract parameters.
- Conducted complaint investigations involving service provider agencies under the Statewide Waiver, performed annual reviews and recertifications of provider agencies including nursing facilities in sixteen counties, and delivered presentations and training for providers under contract with TennCare regarding rulemaking hearings affecting long term care initiatives.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
Education
Juris Doctor - Advocacy Concentration
Bachelor of Arts - Political Science, Public Relations
Minor – Public Relations, Summa cum Laude
Skills
Positive demeanor
Critical thinking
Attention to detail
Dependability
Time management
Advocacy skills
Computer skills
Verbal communication
Issue resolution
Dependable and responsible
Friendly
positive attitude
Interests
Motivational Speaking
Social Advocacy
Adaptive Athletics
Travel
Photography
Music
Foothills Land Conservancy
Nature Conservancy
HONORS/ACTIVITIES
Kolwyck Equal Access to Justice Scholarship, George W. Jasny Foundation Scholarship, Student Affairs Council – Outstanding Student Service Award, Tennessee Association for Public Interest Law
COMMUNITY SERVICE
Knoxville Community Development Corporation, Formal Hearing Officer, Knoxville, Tennessee, Tennessee Health Care Campaign, President, 2010-2012, Statewide Independent Living Council, Gubernatorial Appointee, 2000-2006
Timeline
East Tennessee District Long-Term Care Ombudsman
EAST TENNESSEE HUMAN RESOURCE AGENCY (ETHRA)
01.2017 - CurrentRead More
CHOICES Enrollment Support Coordinator
ETHRA
09.2009 - 06.2017Read More
UNIVERSITY OF TENNESSEE
Bachelor of Arts from Political Science, Public Relations
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UNIVERSITY OF TENNESSEE COLLEGE OF LAW
Juris Doctor from Advocacy Concentration
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