Lluvia Gonzalez
Old Saybrook,CT
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
8
8
years of professional experience
Work History
Hostess
Little Pub
10.2022 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Certified Bartender
Carmines Di Vega
02.2019 - 01.2023
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Restaurant Waitress
Carmines Di Vega
01.2019 - 01.2023
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
Bachelor of Science - Biology
University of Connecticut, Stamford, CT.
1 University Pl, Stamford, CTSkills
- To-Go Order Preparation
- Wait List Management
- Menu Memorization
- Front of House Management
- Team Player
- Warm and Welcoming
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Little Pub
10.2022 - Current
Certified Bartender
Carmines Di Vega
02.2019 - 01.2023
Restaurant Waitress
Carmines Di Vega
01.2019 - 01.2023
Bachelor of Science - Biology
University of Connecticut, Stamford, CT.
Similar Profiles
CAITLIN RESTREPOCAITLIN RESTREPO
Waitress at Little PubWaitress at Little Pub
Julia FifieldJulia Fifield
Waitress at Riverside Pub and Eatery, & MillCove Brew PubWaitress at Riverside Pub and Eatery, & MillCove Brew Pub
ISABELLA T. LUMBROSOISABELLA T. LUMBROSO
Sales Business Partner at Premium Pub Collection - Stonegate Pub CompanySales Business Partner at Premium Pub Collection - Stonegate Pub Company
Ashley SmelserAshley Smelser
Financial Advisor at Sullivan Financial AdvisorsFinancial Advisor at Sullivan Financial Advisors
Lorra WebbLorra Webb
Owner at The Yoga Shop Shoreline, LLCOwner at The Yoga Shop Shoreline, LLC