Lluvia Martinez Leon
Burnsville,MN
Summary
Dynamic professional with expertise in team leadership and customer service, honed at Hobby Lobby. Proven track record in enhancing customer satisfaction and reducing financial discrepancies. Skilled in problem-solving and staff development, driving sales growth and operational efficiency. Adept at fostering positive work environments and motivating teams to achieve organizational goals. Skilled in cash handling and fostering a motivated team environment that drives sales growth and achieves business objectives.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Hobby Lobby
Burnsville, MN
09.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment. Making them feel confident and encouraging them to enhance performances.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly and efficiently.
Sales Associate
Hobby Lobby
Burnsville, MN
09.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped train in new ways employees.
- All rounder.
Culinary Assistant
Ebenezer Ridges Care Center
Burnsville, MN
12.2018 - 09.2021
- Supported head chef in menu development, resulting in increased positive customer feedback.
- Assisted with training new hires, fostering a supportive team atmosphere and improving overall kitchen efficiency.
- Reduced food waste through careful inventory management and creative use of ingredients.
- Learned all types of textures and food allergies to help with different dietary needs for our care residences.
Sales Associate
Marshalls
Savage, MN
06.2016 - 11.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Assistant
Trámites Y Mas
Saint Paul, MN
06.2015 - 06.2016
- Contributed to a positive work environment with strong interpersonal skills and proactive attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with Manager to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Education
Burnsville High School
Burnsville, MN06.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Rapid and adaptive
- Team motivation
- Staff training and development
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Team building
- Sales strategies
- Staff development
- Sales growth
- Budgeting and finance
- Multitasking and organization
- Adaptability and flexibility
- Effective cross functional communicator
- Coaching and mentoring
- Team motivation techniques
- Customer service and satisfaction
- Staff training
- Professional and courteous
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Hobby Lobby
09.2021 - Current
Sales Associate
Hobby Lobby
09.2021 - Current
Culinary Assistant
Ebenezer Ridges Care Center
12.2018 - 09.2021
Sales Associate
Marshalls
06.2016 - 11.2018
Assistant
Trámites Y Mas
06.2015 - 06.2016
Burnsville High School