Loren Montgomery
McDonough,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Xfinity Comcast
Atlanta, Georgia
08.2018 - 06.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Worked independently with minimal supervision.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
- Determined customer needs and interests to recommend Internet, Cable, and/or Television to customers.
Postal Support Employee
United States Postal Service
Atlanta, GA
05.2015 - 07.2017
- Sorted mail according to size, shape, and destination.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
Food Service Specialist
US Army
Hunter Army Airfield , Georgia
08.2007 - 07.2012
- Utilized standard recipes to bake, fry, steam or otherwise prepare dishes.
- Prepared components for foods such as soups, entrees and side dishes.
- Kept surfaces, tools and equipment clean and sanitized.
- Maintained proper temperatures during storage, cooking and serving.
- Cooked batches of food according to standard recipes.
Education
Bachelor of Arts - BUSINESS MANAGEMENT
AMERICAN MILITARY UNIVERSITY
07.2024
Skills
- Calm and Professional Under Pressure
- Interpretation and Translation Services
- Upbeat and Positive Personality
- Customer Account Management
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Microsoft Office
Timeline
Customer Service Representative
Xfinity Comcast
08.2018 - 06.2020
Postal Support Employee
United States Postal Service
05.2015 - 07.2017
Food Service Specialist
US Army
08.2007 - 07.2012
Bachelor of Arts - BUSINESS MANAGEMENT
AMERICAN MILITARY UNIVERSITY
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