Loc Nguyen
Westminster,CA
Summary
- Dynamic Service Manager with a proven track record at Honda World Westminster, excelling in customer service and team leadership. Expert in problem-solving and implementing strategies that boosted customer satisfaction ratings. Adept at multitasking and fostering strong relationships, ensuring high-quality service and operational efficiency in fast-paced environments.
Overview
25
25
years of professional experience
Work History
Service Manager
Honda World Westminster
04.2013 - 04.2024
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
Assstant Service Manager
Toyota Place
04.2005 - 04.2010
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
Service Advisor
Honda World Westminster
03.1999 - 05.2004
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Goal oriented
Military
United States Marine Corps
H&S Company 4th Tank Battalion
1988-1996
Honorably discharged.
Education
Fire Science
Santa Ana College
Santa Ana, CATimeline
Service Manager
Honda World Westminster
04.2013 - 04.2024
Assstant Service Manager
Toyota Place
04.2005 - 04.2010
Service Advisor
Honda World Westminster
03.1999 - 05.2004
Fire Science
Santa Ana College
Similar Profiles
Andrew LeAndrew Le
Express Service Technician at Honda World WestminsterExpress Service Technician at Honda World Westminster
Joanna LeivaJoanna Leiva
Sales Associate at Honda World DowneySales Associate at Honda World Downey
Karina ValleKarina Valle
Internet Sales Associate at LA Honda WorldInternet Sales Associate at LA Honda World