Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Lofton nall

St Louis,MO

Summary

Team Lead at Panera Bread, excelling in coaching and mentoring staff to enhance customer satisfaction. Skilled in quality control and conflict resolution, Committed to optimizing daily operations and ensuring safety compliance.

Developed leadership and strategic planning skills in collaborative and dynamic environment, looking to transition into new field. Demonstrates strong capabilities in team coordination and process improvement. Aims to leverage these skills to contribute effectively in new role.


Overview

4
4
years of professional experience

Work History

Team Lead

Panera Bread
08.2023 - Current
  • Ensured optimal workflow by supervising daily operations and meeting company standards.
  • Enhanced customer satisfaction scores through effective process improvements and team training.
  • Reduced waste by managing inventory levels, ensuring product availability and efficiency.
  • Fostered teamwork and open communication, promoting a positive work environment.
  • Trained new team members on company procedures and safety requirements to ensure compliance.
  • Coached team members in essential techniques to enhance job performance and efficiency.

Front of House Employee

Hi Pointe
05.2022 - 06.2023
  • Created a warm environment by greeting and seating customers promptly upon arrival.
  • Ensured customer comfort by efficiently managing seating arrangements and accommodating special requests.
  • Maintained a clean and inviting dining area, enhancing overall guest satisfaction during service hours.
  • Regularly inspected dining area for cleanliness, addressing issues to uphold operational efficiency.
  • Collaborated with kitchen staff to ensure timely service delivery and satisfaction of guest preferences.
  • Assisted in training new front of house employees on customer service best practices.

Education

Associate of Arts - Business Economics

Saint Louis Community College
St. Louis, MO
01-2026

High School Diploma -

Lindbergh Highschool
St Louis, MO
05-2024

Skills

  • Attention to detail
  • Conflict resolution
  • Quality control
  • Staff training
  • Work Planning and Prioritization
  • Safety processes and procedures

Interests

  • Strategy Games
  • Mindfulness Practices
  • rock climbing/calisthenics
  • hiking
  • 3D Printing
  • Interior Design
  • computer technology/pc building
  • Graphic Design

Timeline

Team Lead

Panera Bread
08.2023 - Current

Front of House Employee

Hi Pointe
05.2022 - 06.2023

Associate of Arts - Business Economics

Saint Louis Community College

High School Diploma -

Lindbergh Highschool