Knowledgeable Shift Manager proficient in scheduling, money handling, and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Shift Manager
Dunkin’
Independence, KY
10.2024 - Current
Supervised front-of-house teams during busy restaurant group shifts.
Monitored POS orders, payment accuracy, and cash handling procedures.
Managed teams ranging from 3-8 people at a time ensuring a smooth shift
Trained new team members on service standards and daily restaurant routines.
Managed tasks relating to cleanliness and general upkeep as well as customer satisfaction
Maintained steady customer satisfaction as well as low service times
Volunteer/Outreach
Self-employeed
Independence, KY
03.2023 - 03.2024
Managed a variety of social media/internet profiles maintaining a strong public image and promoting the volunteer work
Identified needs of customers promptly and efficiently.
Assisted with customer requests and answered questions to improve satisfaction.
Assisted numerous clients helping with odd-jobs, including working with elderly, children, disabled, and animals