Logan Agrella
Londonderry,NH
Summary
I have been a hockey fan since 2009 but became a diehard fan during the Bruins Cup run in 2013. I have since became a diehard fan and consume as much hockey media as possible. Whether it be games, podcasts, videos, etc. I spend a minimum of 30 hours a week focused on the sport. I have wanted to create a hockey podcast for years and just began my own at the beginning of the season. I have taken radio classes and film classes throughout my schooling which have taught me the necessary skills to be a productive member to the Empty Netters team. Through my current career I have learned to be an effective communicator with co-workers, customers, and with those I have to negotiate with. I have also learned the to navigate the world with strict deadlines through being a full time college student and a full time worker. I am a very passionate person and have succeeded at whatever I have put my mind to and believe being your producer will be no different.
Overview
5
5
years of professional experience
Work History
Body Shop Advisor
Manchester Collision Center
11.2021 - Current
- Inspected vehicles to identify and document repair needs.
- Evaluated OEM manufacturer schematics and service documentation to identify parts to order.
- Enforced compliance with safety regulations when operating equipment.
- Prepared cost estimates for vehicle repairs and provided detailed documentation for customer review.
- Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.
- Inspected completed repairs for accuracy, quality and safety.
- Negotiated terms of repairs with insurance companies
Service Advisor
AutoFair Ford
02.2021 - 11.2021
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Reached over $90,000 in sales 4 times
Retail Merchandiser
Coca-Cola Of Northern New England
04.2019 - 02.2021
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Established strong vendor relationships to maintain and support business.
- Arranged consistent shelves, bins, and racks at four locations by following established planograms.
- Identified opportunities to increase store sales and developed actionable strategies.
- Supervised and trained new staff in performing census.
Education
Bachelor of Arts - Communications
University of New Hampshire
Durham, NHMBA - Business Administration
Southern New Hampshire University
Hooksett, NH06.2023
Skills
- Customer Service
- Data Entry
- Customer Retention
- Technical Support
- Fact-Checking
- Project Management
- Proficient in audio editing software
- Proficient in Final Cut Pro
- Adobe Creative Suite
- Interpersonal and Written Communication
- Effective Communication
- Public Speaking
- Creative Problem Solving
- Experience proofing, editing, and uploading podcasts to Spotify, Apple Music, etc
- Usability Research and Analysis
- Data Analytics
- Relationship Building
- Cross-Functional Team Collaboration
Timeline
Body Shop Advisor
Manchester Collision Center
11.2021 - Current
Service Advisor
AutoFair Ford
02.2021 - 11.2021
Retail Merchandiser
Coca-Cola Of Northern New England
04.2019 - 02.2021
Bachelor of Arts - Communications
University of New Hampshire
MBA - Business Administration
Southern New Hampshire University
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