Logan Bozek
Grand Rapids,MI
Summary
By hiring me, you will gain a dedicated professional who excels in team management, process optimization, and quality control. I bring a track record of driving superior performance and continuous improvement. My expertise will elevate your customer service standards, streamline operations, and ensure that your company consistently delivers exceptional results. With my proactive approach and commitment to excellence, I will help your organization achieve its strategic goals and exceed customer expectations.
Overview
10
10
years of professional experience
Work History
Business Development Representative
West Michigan Transport
01.2024 - Current
- Organically generated $253,654 on a book of business resulting in $37,950 of net profit for the company in 6 months
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Increased client base by identifying potential customers and initiating strategic outreach.
- Cold call 100 contacts per day for new business
- Sell 3PL transportation services about 50% of my current book of business is FTL, 30% is Drayage, and 20% is LTL.
- Build relationships and maintain a book of business.
E-Commerce Logistics Customer Service Supervisor
Costco Wholesale
10.2022 - 12.2023
- Supervise a Google Pod (8 agents) handling over 200 order resolution calls per day and achieved greater than 95% in quality assurance on calls while following SOP's
- Provide timely, accurate, and personalized responses to customer inquiries, that result in a 40% to 50% decrease in call times
- Assist in onboarding new agents successfully and ensure they feel comfortable in their daily operations.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
E-Commerce Logistics Operations Specialist
Costco Wholesale
06.2019 - 10.2022
- Collaborate on logistics planning, negotiate terms, and resolve any issues related to delivery, quality, or compliance
- Utilize logistics software and systems to track, analyze, and report on key performance indicators (KPIs)
- Provide logistics expertise and support for special projects and initiatives
- Proficient in logistics software and systems (e.g., SAP, Oracle, WMS)
- Advanced knowledge of Microsoft Office Suite, particularly Excel.
Major Sales Associate
Costco Wholesale
09.2014 - 06.2019
- Educated 27 members with an arrangement of high ticket items that enabled purchases of $5,450 in sales per day.
Education
Associate of Arts - Accounting
Grand Rapids Community College
Grand Rapids, MI04.2018
Skills
- Customer Relationship Management (CRM)
- Leadership and Team Management
- Strategic Planning and Execution
- Pipeline Management
- Effective Communication (Written and Verbal)
- Problem Solving and Decision Making
- Organizational and Multitasking Abilities
- Technical Proficiency (Microsoft Office, SAP, CRM, Google Suite)
Timeline
Business Development Representative
West Michigan Transport
01.2024 - Current
E-Commerce Logistics Customer Service Supervisor
Costco Wholesale
10.2022 - 12.2023
E-Commerce Logistics Operations Specialist
Costco Wholesale
06.2019 - 10.2022
Major Sales Associate
Costco Wholesale
09.2014 - 06.2019
Associate of Arts - Accounting
Grand Rapids Community College