Logan Collins
Swanton,OH
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 13 years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Crew Trainer
Macdonald, PDI FOODS
Wauseon, OH
06.2007 - 01.2011
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
Department Manager
McDonald's
Napoleon , Ohio
01.2011 - 01.2013
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Conducted regular performance reviews to monitor progress of individual employees.
- Created and maintained employee schedules to ensure adequate staffing levels.
- Developed and implemented onboarding plans for new hires.
- Developed and maintained job postings, recruitment strategies, and applicant tracking systems.
Assistant General Manager
McDonald's
Napoleon, OH
01.2013 - 01.2014
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Maintained accurate records of employee attendance, payroll information, sales figures.
General Manager
McDonald's
Napoleon, Ohio
01.2014 - 08.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
General Manager
Wendy's Restaurant
Swanton , OH
08.2020 - 08.2021
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Education
High School Diploma -
Wauseon High School
Wauseon, OH05-2011
Some College (No Degree) - Accounting
Northwest State Community College
Archbold, OHAssociate of Arts - Accounting And Finance
University of Phoenix
Tempe, AZ06-2014
Skills
- Loss Prevention
- Process Automation
- Schedule Management
- Customer Relationship Management
- Expense Control
- P&L Management
- Customer Retention
- Budget Analysis
- Communication Skills
- Training and Development
- Human Resources Leadership
Certification
- Payroll
- Bookkeeping
References
References available upon request.
Timeline
General Manager
Wendy's Restaurant
08.2020 - 08.2021
General Manager
McDonald's
01.2014 - 08.2020
Assistant General Manager
McDonald's
01.2013 - 01.2014
Department Manager
McDonald's
01.2011 - 01.2013
Crew Trainer
Macdonald, PDI FOODS
06.2007 - 01.2011
High School Diploma -
Wauseon High School
Some College (No Degree) - Accounting
Northwest State Community College
Associate of Arts - Accounting And Finance
University of Phoenix
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