Logan Gardner
Phenix City,AL
Summary
Enthusiastic and hard working employee with a winning attitude and desire to deliver an exceptional experience. Savvy marketing and sales experience with a track record of improving revenue, reducing turnover, and increasing customer satisfaction. Highly motivated and organized with versatile skill set and experince in both sales and management. Very adaptable and adept at implementing innovative practices and procedures to improve efficiency. Self starter and quick learner with interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Utility Specialist
Ecolab Pest Elimination
Columbus, GA
11.2025 - Current
- Developed and implemented pest management strategies to ensure compliance with safety regulations.
- Analyzed customer needs and tailored service offerings to enhance satisfaction and retention.
- Trained and mentored junior staff on pest control techniques and best practices.
- Conducted thorough inspections of facilities to identify potential pest issues and recommend solutions.
Sales Development Manager
Ecolab Pest Elimination Division
Dallas, TX
09.2023 - 10.2025
- Aligned sales strategies with company objectives to drive overall business growth.
- Increased sales revenue by implementing strategic growth initiatives and fostering strong client relationships.
- Developed useful pricing models to maximize profit margins and generate leads.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Managed a diverse portfolio of clients, ensuring consistent account growth and customer satisfaction.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
Service Specialist
Ecolab Pest Elimination
Texarkana, TX
01.2022 - 08.2023
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores when identifying and solving customer's pest needs.
- Evaluated systems according to predetermined checklist and noted issues that included structural, sanitation, and pest issues.
- Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
Server/Bartender
Red Lobster
Little Rock, AR/Texarkana, TX
01.2015 - 01.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Supervisor
Jason's Deli
Texarkana, TX
08.2019 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
Education
Associate of Science - Biology
Texarkana College
Texarkana, TX05.2012
Skills
- Customer engagement
- Team management
- Sales presentation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Certification
- Licensed Commercial Technician-2022
- TABC Certified
- Achieved 150% of NCS Sales as a Service Specialist-2023
Timeline
Utility Specialist
Ecolab Pest Elimination
11.2025 - Current
Sales Development Manager
Ecolab Pest Elimination Division
09.2023 - 10.2025
Service Specialist
Ecolab Pest Elimination
01.2022 - 08.2023
Shift Supervisor
Jason's Deli
08.2019 - 07.2021
Server/Bartender
Red Lobster
01.2015 - 01.2022
Associate of Science - Biology
Texarkana College