Logan Gibbons
Ellwood City,PA
Summary
Astute IT Professional with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
5
5
years of professional experience
Work History
Help Desk Specialist
Highway Equipment Company
10.2023 - Current
- Utilized Solar Winds Service Desk to track, prioritize, and manage service requests and incidents, ensuring timely resolution and escalation of complex issues.
- Created, configured, and managed user accounts, groups, and organizational units in Active Directory, including setting up permissions, resetting passwords, and handling account provisioning and de-provisioning.
- Conducted routine maintenance including software updates, system backups, and performance monitoring to ensure optimal system functionality.
- Administered and maintained Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive, ensuring optimal performance and availability. This includes configuring email settings, shared mailboxes, distribution lists, and collaborative tools.
- Managed access control and permissions for network resources by configuring and maintaining security groups and managing user access rights to files, folders, and shared resources.
Quality Assurance Analyst
PLS Logistics Services
08.2022 - 01.2023
- Monitored quality metrics and addressed consistency issues, providing feedback through Jira to enhance production efficiency.
- Analyzed and reported performance data, supporting operational decision-making and long-term strategy planning.
- Collaborated with development teams to implement corrective actions, improving service time and productivity.
- Regularly communicated with leadership on quality improvements, ensuring alignment with company goals.
Operations Analyst
PLS Logistics Services
12.2020 - 08.2022
- Maintained system functionality and resolved frequent technical issues, troubleshooting to prevent downtime.
- Managed user accounts and permissions for 500+ users, ensuring secure and efficient access to company systems.
- Configured hardware and software for employee workstations, supporting seamless operations.
- Documented support interactions and used ticketing systems to manage and resolve technical requests.
- Removed malware and other threats, maintaining system integrity and security.
Help Desk Intern
PLS Logistics Services
05.2019 - 12.2020
- Provided hardware, software, and connectivity support across Windows environments, troubleshooting issues effectively.
- Configured and repaired workstations, printers, and network systems, ensuring smooth daily operations.
- Assisted in setting up equipment for meetings and events, and documented core system configurations.
- Created and managed user accounts, supporting over 200 users with secure access to company resources.
- Collaborated with vendors to resolve equipment and inventory issues, contributing to overall team efficiency.
Education
Bachelor of Science - Information Sciences & Technology
Pennsylvania State University - Beaver
Monaca, PA12.2020
Skills
- Office 365 Administration
- Active Directory
- Software and Hardware Implementation
- Remote Support
- Computer Operating Systems
- Hardware Upgrades
- Organizational Skills
- User Account management
Accomplishments
Additional Information
Pennsylvania State University-Beaver, Division III Men's Baseball
Timeline
Help Desk Specialist
Highway Equipment Company
10.2023 - Current
Quality Assurance Analyst
PLS Logistics Services
08.2022 - 01.2023
Operations Analyst
PLS Logistics Services
12.2020 - 08.2022
Help Desk Intern
PLS Logistics Services
05.2019 - 12.2020
Bachelor of Science - Information Sciences & Technology
Pennsylvania State University - Beaver
Similar Profiles
Damon CampbellDamon Campbell
Parts Counterman at Highway Equipment CompanyParts Counterman at Highway Equipment Company
James GibsonJames Gibson
Service Manager at Highway Equipment CompanyService Manager at Highway Equipment Company
PATRICK BARGERPATRICK BARGER
Credit Manager at Highway Equipment CompanyCredit Manager at Highway Equipment Company