Logan Knupp
Wilmington
Summary
Dedicated to customer service with a strong work ethic and a passion for delivering exceptional guest experiences. Committed to growth and contributing to long-term success within a company.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
O'Reilly Auto Parts
11.2024 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Insurance Agent
Western & Southern Life
06.2023 - 10.2024
- Cross-sold insurance products to existing clients to reach sales targets.
- Utilized CRM software to manage client relationships.
- Generated leads through cold-calling, networking and other outreach methods.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Analyzed risk factors to recommend appropriate coverage levels.
Front End Associate
Mariano's
05.2022 - 05.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Wilmington High School
Wilmington, OHSkills
- Store organization
- Team management
- Goals and performance
- Customer service
Timeline
Assistant Store Manager
O'Reilly Auto Parts
11.2024 - Current
Insurance Agent
Western & Southern Life
06.2023 - 10.2024
Front End Associate
Mariano's
05.2022 - 05.2023
Wilmington High School
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