Logan Lowery
Clayton,Wa
Summary
Driven professional with a proven track record at Les Schwab Tires, enhancing customer satisfaction and streamlining service operations. Excelled in staff training and customer needs assessment, demonstrating effective communication and multitasking abilities. Achieved significant productivity increases through meticulous mentoring and a consultative sales approach.
Overview
2
2
years of professional experience
Work History
Sales and Service Technician
Les Schwab Tires
09.2023 - Current
- Worked with admin to generate accurate invoices for service and components used.
- Utilized consultative sales approach to offer products to meet customer needs.
- Navigated through online programs to identify solutions and notate customer files.
- Handled customer inquiries and requests via phone, fax and email to determine parts and service needs.
- Diagnosed errors or technical problems to service equipment and offer customer support during field visits.
- Communicated with customer, troubleshot and operated computer to discover and input information.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Certified Trainer
Raising Cane's Chicken Fingers
10.2022 - 07.2023
- Adhered to class plan and deadline-oriented training schedule.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Documented attendance, participation, and progress.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Supported productivity increase and business growth through new hire training and mentoring.
Education
High School Diploma -
Deer Park High School
Deer Park, WA06.2024
Skills
- Customer Needs Assessment
- Staff Training
- Team building
- Multitasking Abilities
- Effective Communication
- Time management abilities
- Reliability
- Self Motivation
Timeline
Sales and Service Technician
Les Schwab Tires
09.2023 - Current
Certified Trainer
Raising Cane's Chicken Fingers
10.2022 - 07.2023
High School Diploma -
Deer Park High School
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