Logan McMahon
Chicago,IL
Summary
Strategic and results-oriented Account Manager with over 7 years of experience driving operational excellence, revenue growth, and customer satisfaction. Adept at formulating and executing business strategies that align with organizational goals, optimize fleet management, and improve overall profitability. Known for leading high-performing teams, implementing process improvements, and fostering strong relationships with clients and stakeholders. Expertise in budgeting, P&L management, sales forecasting, and developing innovative solutions to enhance customer experience and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
Enterprise Truck Rental
01.2020 - 10.2024
- Strategic Leadership: Developed and implemented a comprehensive branch strategy that aligned with corporate objectives, resulting in a 15% increase in overall revenue year-over-year, exceeding performance targets
- Operational Efficiency: Spearheaded a fleet optimization project that improved vehicle utilization by 18%, reducing maintenance costs by 10% and enhancing service delivery efficiency
- Financial Management: Led P&L accountability for a branch with annual revenues of $1.5 million, focusing on cost containment strategies and profit maximization
- Successfully reduced operating costs by 8% through improved inventory management and more efficient fleet scheduling
- Customer-Centric Strategy: Rolled out a customer retention program that increased repeat business by 25% through personalized service offerings, loyalty incentives, and proactive customer feedback loops
- Team Development & Leadership: Cultivated a high-performance team of 6+ employees through coaching, mentorship, and targeted professional development programs, leading to a 20% increase in employee satisfaction and a 30% improvement in team productivity
- Market Expansion: Identified and capitalized on new business opportunities by developing relationships with key clients in construction, logistics, and corporate sectors, resulting in a 10% increase in large-scale corporate accounts
- Process Improvement: Led a branch-wide process improvement initiative that streamlined vehicle check-in/check-out procedures, reducing average customer wait times by 25% and increasing operational throughput
Assistant Branch Manager
Enterprise Truck Rental
11.2019 - 01.2020
- Sales Strategy Implementation: Developed and executed targeted sales strategies that contributed to a 12% growth in revenue by tapping into under-served market segments and cross-selling complementary services
- Operational Support: Collaborated with the branch manager to improve fleet turnover rates and vehicle availability, optimizing fleet allocation for high-demand periods and enhancing customer satisfaction
- Data Analysis & Reporting: Utilized key performance indicators (KPIs) and operational data to generate actionable insights for upper management, driving improvements in fleet utilization and resource allocation
- Client Relationship Management: Managed relationships with top-tier customers, ensuring service consistency and proactive problem-solving to maintain high levels of customer retention
- Employee Development: Assisted in leading training programs to enhance staff capabilities in sales, customer service, and operational efficiency, which contributed to a 15% improvement in branch performance
Senior Account Specialist
Enterprise Truck Rental
01.2019 - 11.2019
- Client satisfaction and retention across 100+ customer accounts, achieving a 96% positive client experience feedback by leveraging CRM tools for comprehensive tracking and personalized support
- Forged robust relationships with key decision-makers, fostering durable partnerships and securing a $450K revenue boost through strategic upselling and cross-selling
- Delivered tailored product recommendations and resolved customer inquiries, underpinning a client-centric approach that significantly contributed to business growth and customer loyalty
Account Specialist
Enterprise Truck Rental
10.2017 - 01.2019
- Excelled in consultative selling, presentations, and contract negotiations, securing a position within the top 5% of salespeople nationwide by consistently exceeding sales targets
- Amplified client profitability by cultivating priority accounts, which resulted in generating over $400K in revenue within the first six months through strategic solution recommendations
- Expanded the sales pipeline by implementing daily prospecting strategies, including cold calling and leveraging referrals, significantly increasing new business opportunities
National Account Executive
Echo Global Logistics
01.2015 - 10.2017
- Fostered strategic relationships with targeted business accounts by using a consultative sales approach to solve client business challenges, increasing revenue and expanding market share
- Optimized lead generation by measuring solutions using carrier analytics and resources, resulting in an overall cost savings through a reduction of superfluous sales and support
- Leveraged multi-channel prospecting, including 3K emails and 500 calls monthly, to target decision-makers, successfully closing 10 new accounts monthly and expanding the customer base
National Inside Sales Representative
Paylocity
01.2014 - 01.2015
- Identified and qualified inbound and outbound leads
- Provided clients with detailed product demonstrations and explained the value of services in terms of cost savings and operational efficiency
- Leveraged multi-channel prospecting (3K emails and 500 calls monthly) by targeting decision makers closing 10 new accounts monthly
Education
Bachelor of Science -
Illinois State University
Normal, IL2013
Skills
- Consultative Sales
- Business development
- Project management
- Upselling and cross selling
- SaaS
- B2B Sales
- Salesforce
- Relationship Building
- Marketing
- Operations management
Websites
Certification
Google Project Management
Timeline
Branch Manager
Enterprise Truck Rental
01.2020 - 10.2024
Assistant Branch Manager
Enterprise Truck Rental
11.2019 - 01.2020
Senior Account Specialist
Enterprise Truck Rental
01.2019 - 11.2019
Account Specialist
Enterprise Truck Rental
10.2017 - 01.2019
National Account Executive
Echo Global Logistics
01.2015 - 10.2017
National Inside Sales Representative
Paylocity
01.2014 - 01.2015
Bachelor of Science -
Illinois State University
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