Summary
Overview
Work History
Education
Skills
Employment Goals
References
Timeline
Generic

Logan McMane

Redlands,CA

Summary

Knowledgeable Field Service Engineer with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory and providing technical support both internally and externally.

Overview

8
8
years of professional experience

Work History

Field Service Engineer

Nautilus Hyosung America
10.2023 - Current
  • Responsible for the service and maintenance of Automated Teller Machines (ATMs)
  • On-site support including repair, maintenance, and replacement of modules on 10-20 different machines per day
  • Work with internal and external departments to provide the best quality support for the end user
  • Regular troubleshooting of machinery of medium to high complexity
  • Trained bank staff on required maintenance/tasks for the equipment.

School Photographer (Temporary)

Studio 1 Photography
03.2022 - 07.2022
  • Worked with a team of photographers to go on location for a variety of school photos
  • Required to troubleshoot technical issues on site with the materials at hand
  • Captured high-quality school portraits by utilizing professional photography equipment and lighting techniques.
  • Drove the variety of work trucks/vehicles from distances of 100+ miles in some cases

(Stopped work due to end of school sessions).

Audit Team Member

Yaamava Resort & Casino
09.2021 - 03.2022
  • Worked closely with a team to load and unload currency from machines in a timely manner.
  • Completed repairs on slot machines in collaboration with slot technicians.
  • Followed tight protocol in regards to safety of transferring currency.
  • Determined effectiveness of current control structures.

Shift Lead

AMC Theatres
08.2016 - 03.2020
  • Shift Lead duties include but are not limited to: Training new employees, planning days and course of action for handling busier work days, completed work that was not finished by regular employees.
  • Managerial duties including issuing voids, refunds, and guest compensation
  • Responsible for theater/restaurant inventory (rotating new stock, managing invoices, leading a small group to do so quickly and efficiently)
  • Time management of a group of people to clean theaters in a tight time frame
  • Evaluated customer needs and feedback to drive product and service improvements.

Education

Bachelor of Science - Information Systems & Technology - Computer Information Systems

California State University, San Bernardino
San Bernardino, CA
11.2020

Skills

  • An in-depth understanding of Windows Systems and its operational ability
  • Vast understanding of computer systems and their varying functions
  • Ability to understand a range of concepts in the ITS field
  • PC Building and hardware configuration experience
  • Proven ability to work in culturally diverse environments
  • Proficiency in both written and verbal communication
  • Customer Relationship Management (CRM)
  • Ability to achieve work successfully regardless of pressure and frequent deadlines
  • Schedule Preparation
  • Proficient in literacy, comprehension, spelling, and grammar
  • Can complete and develop projects without continuous/direct supervision

Employment Goals

CIS Graduate with experience in a variety of hardware and software formats. Seeking a position in a potential career where I may successfully accomplish profitable goals of an employer by applying dedicated work and a positive attitude.

References

References provided upon request.

Timeline

Field Service Engineer

Nautilus Hyosung America
10.2023 - Current

School Photographer (Temporary)

Studio 1 Photography
03.2022 - 07.2022

Audit Team Member

Yaamava Resort & Casino
09.2021 - 03.2022

Shift Lead

AMC Theatres
08.2016 - 03.2020

Bachelor of Science - Information Systems & Technology - Computer Information Systems

California State University, San Bernardino
Logan McMane