Summary
Overview
Work History
Education
Skills
Timeline
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Logan Murphy

Wilmington,NC

Summary

Dynamic and dedicated professional with extensive experience in customer service at Carrabbas Italian Grille. Proven ability to enhance guest engagement and satisfaction through effective problem-solving and efficient order taking. Skilled in cash handling and maintaining service quality, consistently fostering positive dining experiences and building lasting customer relationships.

Overview

7
7
years of professional experience

Work History

Restaurant Waiter

Carrabbas Italian Grille
08.2024 - Current
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.

Restaurant Waiter

Olive Garden
08.2022 - 07.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Cashier

Wegmans
06.2018 - 09.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Associate In Science - Marine Biology

Cape Fear Community College
Wilmington, NC

High School Diploma -

Auburn High School
Auburn, NY
2020

Skills

  • Customer service
  • Order taking
  • Cleanliness
  • Service quality
  • Problem-solving
  • Cash handling
  • Memory retention
  • Guest engagement

Timeline

Restaurant Waiter

Carrabbas Italian Grille
08.2024 - Current

Restaurant Waiter

Olive Garden
08.2022 - 07.2024

Cashier

Wegmans
06.2018 - 09.2020

Associate In Science - Marine Biology

Cape Fear Community College

High School Diploma -

Auburn High School

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Logan Murphy